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HMRC not showing client information

Information not available at the HMRC website for about half my clients

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It seems worse than usual, although one might have expected better, certainly by this stage of the reporting season. For about half my clients, the HMRC agent website shows no figure for a client's DWP pension, even when it appears in a coding notice. Is this the normal state of play?  What is going wrong

 

 

Replies (10)

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By Matrix
20th Nov 2019 18:11

It is getting worse. I not able to pick up state pensions from there either this year.

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By Wanderer
20th Nov 2019 18:15

It's getting much worse.

In addition to no SRP showing online, when trying to bring any figures across automatically into SA software (employment, pensions etc.) I reckon only about 1 in 10 have any information this year, much worse than previous years.

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By Tim Vane
21st Nov 2019 07:33

Surely you wouldn’t rely on the info from HMRC anyway so what difference does it make?

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Replying to Tim Vane:
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By Jo Nokes
21st Nov 2019 15:57

Of course I don't, Tim. I was simply curious as to what extent a much touted system by HMRC turns out to be total rubbish. It seems to be mostly useless

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By CJaneH
21st Nov 2019 11:08

I have never been able to see DWP pensions only pensions dealt with under PAYE.

I did not know they gave it.

I do get JSA though.

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Replying to CJaneH:
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By Wanderer
21st Nov 2019 12:21

SRP ONLY available via online agents account -> NEVER gets downloaded via polling the Digital Tax Account with software.
PAYE pensions ONLY gets downloaded via polling the Digital Tax Account with software -> NEVER available via online agents account.

Both are unreliable for accuracy / completeness.

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By CJaneH
21st Nov 2019 13:41

Thanks to Wanderer . I now can find state pension. Not obvious to me before. Will be very useful in first year state pension received.

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Replying to CJaneH:
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By Vaughan Blake1
21st Nov 2019 14:47

Sadly, I find that the info is never available for the first year that the state pension is received!

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Replying to Vaughan Blake1:
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By Wanderer
21st Nov 2019 14:59

They also often include just 1 week in the figure in the first year, even when taxpayer has had far more.

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Replying to Wanderer:
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By Vaughan Blake1
21st Nov 2019 17:00

And if there is a change eg wife's pension increased due to husbands death, it doesn't appear for the year the change occurs!

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