Has anyone else experience a situation recently whereby HMRC on-line (income tax) records report that a repayment of tax has been made but no repayment is forthcoming ?
I have a client who is due a significant tax refund which, according to his on-line self-assessment account records, was paid to him on 16th June. Having waited patiently for the funds to appear in his bank account I am now advised by HMRC that the repayment has been selected for 'checking'. HMRC call centre have confirmed there is nothing on client records to suggest any problem with the repayment or any reason why it should not be issued, but no-one at HMRC could tell me how long this 'checking' process will take or when repayment is likely to be released.
Not only does this make me look stupid in having advised my client that his tax repayment was on its way to him, but the unexplained delay has created a cash flow problem for my client as a consequence of the repayment not being remitted as reported.
I intend to make a formal complaint to HMRC regarding this matter and should be interested to know if anyone else has encountered a similar problem.