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HMRC online account CIS issues

Is anyone having issues with HMRC agent online account for CIS??

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I use xero to submit clients CIS returns and verify subcontractors but due to an issue with Xero i am having trouble verifying a subcontractor, i decided to log on to my HMRC agent online account to verify a new subcontractor but all my clients are missing from the account. HMRC have said 'it is due to using third party software so i can no longer use the CIS services through them, also i can not verify over the phone. Xero are looking into the issue but has anyone come across there clients vanishing from the HMRC online account.

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By doubletrouble
17th Aug 2021 16:11

I use Moneysoft now but I just checked my HMRC agents account and all my CIS clients are still there and it let me access all the services

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Replying to doubletrouble:
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By emma180182
17th Aug 2021 20:51

Interesting I will speak to HMRC again, thank you.

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By Paul Crowley
17th Aug 2021 16:23

This question does seem to come up regularly
Does the Xero connection look to appoint user as the agent?
There can only be one agent
But lots of users and authorised persons

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Replying to Paul Crowley:
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By emma180182
17th Aug 2021 20:54

I have been able to submit the CIS return just not able to verify on Xero. Xero still have not come back to me on this issue.
HMRC confirmed I am still registered as the agent for my client. It seems like an issue with HMRC, with all CIS clients vanishing.

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By Leywood
17th Aug 2021 21:23

All of your clients? Or just CIS ones?

Check they aren’t removing your agent access, keeps happening to film when HMRC think agents haven’t paid their MLR fees

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Replying to Leywood:
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By emma180182
17th Aug 2021 21:36

Just the CIS clients but yes all of them. On my HMRC account it says ‘authorised client search unavailable’

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