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HMRC Online new interface

Has anyone been able to find the listing of payments made & repayments issued.

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Since the migration of our online agent account from the old nice and clean green & white interface to the new blue, white & black interface where the menu has moved from the left to the right, we are no longer able to see the listing of payments made by our clients or the refunds issued.

I called HMRC this morning and was told that they had been advised that the changeover will still enable us to view everything we could see before so they would not receive lots of phone calls! This is quite clearly not the case as I have looked everywhere and cannot find the information. Does anyone have any idea if it is there somewhere hiding from plain sight?

Thanks

Replies (8)

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Replying to Wanderer:
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By tlang98413
19th Aug 2019 11:41

Wanderer wrote:

https://www.accountingweb.co.uk/any-answers/hmrc-portal-rant-0

Perfect many thanks.

Why did they need to change something that worked perfectly before, it now takes longer to do everything.

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Replying to tlang98413:
By Duggimon
19th Aug 2019 11:47

Let's be honest here, it didn't work perfectly at all, the layout was appallingly stupid when it came to figuring out why payments hadn't been correctly allocated, necessitating comparisons of multiple lists of payments, refunds and liabilities, instead of an account showing everything.

Just because they've replaced it with something worse doesn't make the old version any better.

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Replying to Duggimon:
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By Tax Dragon
21st Aug 2019 09:44

Duggimon wrote:

Just because they've replaced it with something worse doesn't make the old version any better.

How I wish I'd never studied logic.

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By Trish Baillie
19th Aug 2019 10:27

I have looked and cannot see it either - very frustrating and a real backward step by HMRC

Thanks (1)
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By Trish Baillie
20th Aug 2019 16:21

I've found the way to see the payments made and refunds also! Once in your client's record go to "view account" - in the list that then appears on the right hand side you will see the headings Payments/credits received and below that Repayments. - it was much easier before.

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Replying to Trish Baillie:
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By Wanderer
20th Aug 2019 16:41

Yes, that's been updated today to show that. It wasn't there when the OP posted their question.

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By Paul D Utherone
21st Aug 2019 09:21

HMRC fixed this on Monday. Must have taken note of the rage emanating from all forums, or the programmer said "oops!" and reinstated it

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