Since the migration of our online agent account from the old nice and clean green & white interface to the new blue, white & black interface where the menu has moved from the left to the right, we are no longer able to see the listing of payments made by our clients or the refunds issued.
I called HMRC this morning and was told that they had been advised that the changeover will still enable us to view everything we could see before so they would not receive lots of phone calls! This is quite clearly not the case as I have looked everywhere and cannot find the information. Does anyone have any idea if it is there somewhere hiding from plain sight?
Thanks
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https://www.accountingweb.co.uk/any-answers/hmrc-portal-rant-0
Perfect many thanks.
Why did they need to change something that worked perfectly before, it now takes longer to do everything.
Let's be honest here, it didn't work perfectly at all, the layout was appallingly stupid when it came to figuring out why payments hadn't been correctly allocated, necessitating comparisons of multiple lists of payments, refunds and liabilities, instead of an account showing everything.
Just because they've replaced it with something worse doesn't make the old version any better.
Just because they've replaced it with something worse doesn't make the old version any better.
How I wish I'd never studied logic.
I have looked and cannot see it either - very frustrating and a real backward step by HMRC
I've found the way to see the payments made and refunds also! Once in your client's record go to "view account" - in the list that then appears on the right hand side you will see the headings Payments/credits received and below that Repayments. - it was much easier before.
Yes, that's been updated today to show that. It wasn't there when the OP posted their question.
HMRC fixed this on Monday. Must have taken note of the rage emanating from all forums, or the programmer said "oops!" and reinstated it
