Any one else having issues with HMRC online today?
I logged on this morning and no problems, all was there.
I updated Quickbooks to the latest version so I could start submitting the end of year employers returns but it kept coming up with 'authentication failure'.
Then tried to get back onto HMRC online and said username or password incorrect.
The online help was a complete joke. The pop up asking for help asked for me to put in a small description of the problem and then told me no one was available and to try again another time.
Send an email to the online services help section and in it put that I had logged on earlier and had not changed password etc. Got email back saying that the automated reply system had answered it for me and proceeded to direct me to a page to retrieve a username or password!
Managed to log onto HMRC site just now but SA section has an error and PAYE shows no clients and says there is an error.
I assume its just another HMRC problem. Nothing was listed in their online services status area though....
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Something odd has been going on there for the past two weeks, I kept getting an error message when I went to the log in page, 'there is an error, please try again later' with no boxes to put in user ID or password. I could still file via 3rd party softwares just couldn't get the log in page. 9 calls later a nice chap helped me find the log in page via google as opposed to going directly via the HMRC site, online services for almost 2 weeks were adamant there was no fault and it must be my PC (despite having explained I had been trying on 3 different ones). Frustrating to say the least!
It's madness....
I have just logged in and only have 4 clients listed for Self Assessment and one of those is me! Something seriously amiss as there should be over 300 there!
HMRC or Quickbooks?
Exact same problem here, I have been unable to file any payroll submissions since I updated Quickbooks yesterday. I can log in on the HMRC website without any problem but keep getting the authentication failure on QB. Have you now managed to submit on QB?
Uninstall R6
I have just spoken to them on the phone, we need to uninstall the latest update and reinstall the previous version as there is an issue with R6 and communication with HMRC!
Patch
I have been told they are working on a patch which should be available late tonight or first thing tomorrow...
Worried Now
I was going to start using/roll out Quickbooks from 6/4/16 to coincide with my new website.
I believe Taxcalc/ Iris/Quickbooks (correct me if I'm wrong ), are one and the same.
I spent 5 hours on two partnership returns (Taxcalc) trying to revert from full to short partnership returns this tax year end.
They told me that I had exposed a glitch and thanked me for raising the issue that they would pass onto their programmers.
Give them their due, they rolled back my licences for a month in recognition of the issues, but that didn't give me back the time at year end when I was trying to hit the deadline.
How often do these Quickbook issues arise ?