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HMRC phone lines working?

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Didn't find your answer?

I rang HMRC agent line this morning. The line connects but then there is silence. Clearly there is a profound metaphorical significance to the silence. However, is it just me or are others having a problem getting through?

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RLI
By lionofludesch
04th Dec 2020 09:53

It's years since I rang.

Post is quicker.

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Replying to lionofludesch:
Red Leader
By Red Leader
04th Dec 2020 10:33

You and me both, I normally fire off a letter. It's just that a client has a large repayment "pending" for 7 weeks, and I thought that a phone call might help. Foolish of me, I know.

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Replying to lionofludesch:
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By bettybobbymeggie
04th Dec 2020 13:09

Out of interest, how long do your letters take to get actioned? For example, I have an elderly couple to get taken out of self assessment.

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Replying to bettybobbymeggie:
RLI
By lionofludesch
04th Dec 2020 13:14

Well, rather famously now, I'm still waiting for a reply to a letter sent on 24th November 2002 - but I rather think that's because HMRC conceded the point but didn't wait to admit it.

A month's typical.

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Replying to lionofludesch:
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By bettybobbymeggie
04th Dec 2020 13:57

Thanks, sounds like a plan! I'm buggered if I am getting on the phone at 8am.

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By mbee1
04th Dec 2020 10:52

I rang at 8am this morning and got straight through. I never ring after about 9 as it takes them too long to answer.

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By pauld
04th Dec 2020 11:04

I rang and had a silence for a while. I held on and it started ringing after a minute or so. However I am now on hold and waiting for some dogs to bark in the background.

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Replying to pauld:
Red Leader
By Red Leader
04th Dec 2020 12:13

Yes, I had the silent treatment too.

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By free-rider
04th Dec 2020 12:54

Have experienced the same yesterday. After being on hold for c 40-45 mins it went silent and I just hanged up after listening to silence for another 15 minutes.

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Red Leader
By Red Leader
09th Dec 2020 16:18

Took advice here and rang at 8.50am. On hold for about 3-4 minutes then got through.

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