Today I had the delightful task of calling HMRC. I sat waiting on hold for just over 30 minutes. When someone took the call I was informed that as I hadn't called the agent helpline they wouldn't take the call. I politely explained I'd already waited 30 minutes, it was a quick question, and asked if she'd please help. She reluntantly agreed saying HMRC were fed up with agents calling the SA number and in future I had to call 0300 200 3311. Dont know if anyone else has experienced this.
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Sounds like you spoke to HMRC [***] of the week.
They are not accountable and they know it.
Third world countries have better tax systems than the UK
i think the lesson learned is that you should ring the agent line - thats why it exists - note traditionally its been answered quicker than the normal line. so the question i would have is why do agents not ring the right number?
They should be reminded that they are ‘civil’ servants, with the emphasis on the latter!
No sense of duty. Always on the defensive.
The new administration will wipe all our troubles away…….
Probably sore about Scotland finishing bottom of their group and Andy Murray being crocked for Wimbledon ;)
Is it because less experienced staff deal with the "customers" and they don't want to talk to clever accountants who might know more than they do ??
Is it because less experienced staff deal with the "customers" and they don't want to talk to clever accountants who might know more than they do ??
But isn't the latter part of that true of the ADL staff, too?
