Placing claim for furloughing for client- full agent authority
All goes well until Bank details entered which lit up red boxes on claim page- Tide Bank not recognised. Swift Google confirms UK based (Swindon) and able to receive direct credits. Client has confirmed sort & a/c number- account has been open for several weeks now.
Any ideas how to overcome this? Sole director suggests use his personal bank, but worried about fraud checks. Has anyone used their client account?
Thanks in advance from client and me!
Replies (13)
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There is a very specific instruction in the claim process that it is NOT to be paid to an agent's account.Has anyone used their client account?
Since you're specifically told not to do it, and asked to confirm whether it is the business account or a personal account instead, I would think the worst thing you could possibly do would be to use your client account anyway.
In your situation I would use the director's personal account and state on the form that it is a personal account.
We had this problem, not with Tide but with a similar online account.
It is permitted for the money to go to the directors personal accounts so we did that.
Could open a bank account with another online-only supplier - turnaround time on this should be very quick
I've successfully made two furlough claims to a Tide account
Account details 23-69-72 xxxxxxxx. Station Square, 1 Gloucester Street, Swindon, Wilts SN1 1GW
I've also had a claim processed with a Tide bank account without any issue. Was a limited company, claim made 21st april through clients login and paid at the end of April. I used the bank address on that one after a Google Search for the address but realise now that its the employer address!
Hopefully it'll go through fine next time.
As a side note, they've also become accredited for bounce back loans now!
As a thought, is the client a company or sole trader? If a company should the bank account be in the company name, not a personal one?
I filed a client’s furlough claim a month ago. HMRC say they’ve sent monies. Client’s co. Santander bank (all details confirmed as correct) not received CJRS grant. Anyone else had this problem?
The problem could be that you are putting in Tide as the bank name. Tide is only the trading name of the company, which is not a bank (it has no banking licence), it is a pre-pay card.
You may be able to get around this, as I have previously, by putting in Tide's legal name 'Prepay Technologies Ltd', which is technically the name that matches with the sort code.