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HMRC reject bank details furlough claim

Don't "recognise" TIDE Bank

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Placing claim for furloughing for client- full agent authority

All goes well until Bank details entered which lit up red boxes on claim page- Tide Bank not recognised.  Swift Google confirms UK based (Swindon) and able to receive direct credits.  Client has confirmed sort & a/c number- account has been open for several weeks now.

Any ideas how to overcome this?  Sole director suggests use his personal bank, but worried about fraud checks.  Has anyone used their client account?

Thanks in advance from client and me!

Replies (17)

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By Wanderer
18th May 2020 16:14

WallyGandy wrote:

Has anyone used their client account?

There is a very specific instruction in the claim process that it is NOT to be paid to an agent's account.
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Replying to Wanderer:
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By WallyGandy
18th May 2020 16:42

Agreed- fully aware, but the question was has anyone TRIED that? Bit naughty, but all done honestly. Aware that my client account in a different name from claimant employer- suspect this would initiate HMRC fraud??

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Replying to WallyGandy:
By Duggimon
19th May 2020 11:19

Since you're specifically told not to do it, and asked to confirm whether it is the business account or a personal account instead, I would think the worst thing you could possibly do would be to use your client account anyway.

In your situation I would use the director's personal account and state on the form that it is a personal account.

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By CazzyT
18th May 2020 17:02

We had this problem, not with Tide but with a similar online account.
It is permitted for the money to go to the directors personal accounts so we did that.

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Replying to CazzyT:
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By WallyGandy
19th May 2020 14:09

Thanks for that one- bit hesitant but client gave me personal bank and "Hey Presto" no red lights! Clearly it remains to be seen if HMRC pay to that account but I guess they can compare their claimant details to the "bank address". Should be OK.
However
On the postcode lookup his door number failed to show! Entered manually- still no red lights. Thank heaven this chap is a real pleasure to deal with- laughed at my suggestion that his address was a tent. Baptism of fire that one!!

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By alialdabawi
18th May 2020 17:49

Could open a bank account with another online-only supplier - turnaround time on this should be very quick

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Replying to alialdabawi:
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By nrw
18th May 2020 18:46

alialdabawi wrote:

Could open a bank account with another online-only supplier - turnaround time on this should be very quick

Many (all?) of the neobanks that operate pre-paid e-money accounts rather than 'real' bank accounts suffer the same HMRC restrictions.

Starling is one of the few neobanks which is actually a bank, so I'd try there if you're looking for an alternative with a quick online sign-up process.

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Replying to nrw:
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By legerman
19th May 2020 01:21

nrw wrote:

alialdabawi wrote:

Starling is one of the few neobanks which is actually a bank, so I'd try there if you're looking for an alternative with a quick online sign-up process.

One of my clients is with Starling and his claim went through fine.

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Replying to legerman:
ALISK
By atleastisoundknowledgable...
19th May 2020 08:18

I’ve had a Starling claim paid

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Replying to nrw:
ALISK
By atleastisoundknowledgable...
19th May 2020 08:19

nrw wrote:

Starling is one of the few neobanks which is actually a bank...

Well I didn’t know that!

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By WallyGandy
19th May 2020 08:37

Last night client sent me a full A4 "to whom it may concern" he received from Tide stating they were FCA regulated blah blah blah. The fact it took Tide seconds to send suggests this is not the first time this matter has occurred.
Betcha HMRC will accept payments from them.... or will they? Time will tell.

Seems Starling are more of a "bank" (thanks for that) hence will let client decide if he wants to move on.

This has been a worthwhile debate- many thanks to all who contributed. I'm claiming now using his personal details. Thanks for that, too!

Thanks (1)
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By trevor3011
21st May 2020 10:30

I've successfully made two furlough claims to a Tide account
Account details 23-69-72 xxxxxxxx. Station Square, 1 Gloucester Street, Swindon, Wilts SN1 1GW

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Replying to trevor3011:
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By WallyGandy
21st May 2020 10:54

That's great news. Might try Tide again next month- Seems many have been affected and reasonable to assume Tide have crossed swords with HMRC about this?
Did you use agent login? Were claims for Ltds or what? When did you do this?

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Replying to WallyGandy:
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By SDGREEN
21st May 2020 11:32

I've also had a claim processed with a Tide bank account without any issue. Was a limited company, claim made 21st april through clients login and paid at the end of April. I used the bank address on that one after a Google Search for the address but realise now that its the employer address!
Hopefully it'll go through fine next time.
As a side note, they've also become accredited for bounce back loans now!

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BirdnCo
By BirdnCo
21st May 2020 10:55

As a thought, is the client a company or sole trader? If a company should the bank account be in the company name, not a personal one?

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x
By rockallj
21st May 2020 12:18

I filed a client’s furlough claim a month ago. HMRC say they’ve sent monies. Client’s co. Santander bank (all details confirmed as correct) not received CJRS grant. Anyone else had this problem?

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By AssembledAdam
21st May 2020 12:28

The problem could be that you are putting in Tide as the bank name. Tide is only the trading name of the company, which is not a bank (it has no banking licence), it is a pre-pay card.

You may be able to get around this, as I have previously, by putting in Tide's legal name 'Prepay Technologies Ltd', which is technically the name that matches with the sort code.

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