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HMRC reminders sent to our clients look like this

You need to sign up to Making Tax Digital before your next VAT return

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These are emails that our clients are getting.  Which is rather annoying given I signed them up for MTD yesterday and it says that as of yesterday they are not signed up.  I wonder if the signing up prompted the email??

"Dear customer,

Hundreds of thousands of businesses have now signed up to Making Tax Digital.

We noticed that as of yesterday you are not one of them.

From now onwards, VAT registered businesses like yours, with an annual taxable turnover above the VAT threshold of £85,000 must:

keep digital records for their VAT transactions

use software to submit VAT returns to us digitally via Making Tax Digital.

You should act now so that your next return can be submitted through the new system.

What you need to do now

To get your business ready, you must:

choose Making Tax Digital compatible software or check your current software is ready

sign up on GOV.UK

authorise your software for Making Tax Digital. Ask your supplier if you do not know how.

Use the step by step guide to join Making Tax Digital or register to join a webinar covering the requirements and fundamentals of Making Tax Digital. You can also watch a video to hear how a family butcher that’s been in business since 1515 transitioned to Making Tax Digital or an accountant helping their clients’ transition to the new system.

If you use an accountant or agent you should speak to them about signing up to Making Tax Digital." etc etc

Replies

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19th Jun 2019 16:43

A client of mine got one of these. Their turnover is never over about £60K - this should be apparent to HMRC from the VAT returns filed. Had to waste time explaining that it does not apply to them.

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19th Jun 2019 16:53

As Jon says, same here.

Typical HMRC badly worded e-mail.

Like the earlier letters that had the big print telling clients to sign up straight away and the small print suggesting that they check with their accountants and software company before they do.

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19th Jun 2019 17:00

Where have they got the email addresses from ?

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to GHarr497688
19th Jun 2019 17:15

Probably as part of the original VAT registration process or from when clients started to file VAT returns online.

We've recently asked all our clients to download & forward to us copies of their VAT registration certificates. I think they all had e-mail addresses on them.

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to Wanderer
19th Jun 2019 17:22

Thanks for that . I feel quite concerned that some clients are using software incorrectly and will file vat returns in error . The reality is that a client who has immaculate hand written records will make errors due to the complexity and lack of knowledge of the software . Not a lot I can do !

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By JoF
19th Jun 2019 17:26

Mots of my clients have still ha dno notification whatsoever from HMRC about MTD.

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19th Jun 2019 17:28

One of my rock groups (I have two) got this and they signed up last week.

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By Matrix
to johnhemming
19th Jun 2019 18:55

That’s the bit I don’t get, they must have a system of who has signed by up to MTD to make the claim that the recipient has not signed up.

Anyway it is annoying when you have told the client it is in hand and then they get this email.

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to Matrix
19th Jun 2019 22:15

I agree with you about this, but I am not going to raise this with HMRC because in the long term it doesn't matter.

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By Matrix
to johnhemming
19th Jun 2019 22:44

The client relationship matters though.

While we spend all our time trying to make our clients’ experiences with HMRC as smooth as possible, it is frustrating when HMRC sends out notices to file after the SA return has been filed, debt management letters when no PAYE is due or takes months to refund tax with no explanation or recourse. Just 3 examples on AWeb this week and you probably can’t charge for sorting this out or for sorting out all the MTD teething problems.

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to Matrix
19th Jun 2019 23:29

I don't disagree with you. However, I think it is best to focus on the top priorities at the moment. For VAT is to be able to submit the correct return during the correct period and get the correct associated payment (one way or the other).

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20th Jun 2019 08:08

I know it’s been a said a million times on here, but it is an absolute disgrace that I have to apologise to/forewarn nearly every client that the government agency responsible for collecting/allocating/refunding their taxes have worse admin than your average gardener (no offensive meant, just going off my ‘worse’ clients). It was bad enough when I had to explain that the submission & authorisation process for VAT was different from every other tax. But now that any balance they provide isn’t necessary right, in fact is probably wrong (to name just the most reason big issue for me). I’ve submitted 3 paper R40s (for kids, so no NI/UTR, hence paper) on 10th April, as I have every year since 2014. As of yesterday (when we rang them), they’re due to be looked at “by 10th August”. They go together in 1 envelope, last year 1 was repaid in April, 1 in May & 1 in Sept. all 3 are exactly the same, with a different first name & reference number.

Then we find out on AW a few weeks ago that new staff are only trained on 25% of what they need to know (which I’m sure we can all too easily belief). If they were a commercial organisation they’d’ve shut down years ago. Why isn’t there more in the national press about this?! Any budding journalists out there? Or anyone with a journalist client?

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to atleastisoundknowledgable...
20th Jun 2019 08:25

Over the years to now I have dealt with many journalists and I still do (having spoken for example to the Daily Mail this week). The "story" about HMRC will always be that if the government allowed them more cash for staff they would have more staff and things would happen faster.

That is not necessarily news. Because it is nothing "new".

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to johnhemming
20th Jun 2019 09:16

If they did get more staff they would most likely be incompetent and rude . Not quite sure where they recruit them . I did notice a Facebook advert saying ‘no experience required’ ! Inexperienced staff will increase delays rather than improve them .

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