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HMRC Satisfaction Survey

HMRC Satisfaction Survey

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After a frustrating time filing  P35 's including waiting to get through to  the hot line for 15 mins, I received an e-mail containing the following item

To help HM Revenue & Customs (HMRC) improve this service, please take a few minutes to complete the customer satisfaction questionnaire:

https://online.hmrc.gov.uk/shortforms/form/P35NilCSS?dept-name=&sub-dept-name=&location=1&origin=http://www.hmrc.gov.uk
 
 

Anybody feel brave enough??

Replies (4)

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By Moonbeam
18th May 2011 12:27

HMRC surveys

I would be willing to fill in a "Dissatisfaction report" designed by me to list all the unpleasant things that had been done just to my clients over the last 2 years. But what would be the point? There doesn't appear to be anyone senior  making serious efforts to do anything about the problems many of us regularly face.

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By cymraeg_draig
18th May 2011 15:15

.

The mere fact that they call it a Satisfaction Survey shows just how out of touch with reality they are.

 

 

 

 

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By ACDWebb
18th May 2011 15:46

Does not seem to be to do with your problem anyway

It covers the "No return required" return made through http://www.businesslink.gov.uk/noemployerreturn

That works OK

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By bernard michael bayly
18th May 2011 16:59

HMRC Satisfaction Survey

Is this HMRC doublethink.  You slag us off if we don't provide a good service therefore if we don't provide any service it must be better. Hooray 

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