Following the news that HMRC spent more than £10,000 on 'apology' flowers to taxpayers for errors, what have you done to say sorry to clients? Ever delivered a bouquet? Perhaps a heartfelt handwritten card? Or does picking up the phone do the job?
Or do you even need to offer a grand (grovelling) gesture like flowers? Are you a shrug of the shoulders and move-on kind of accountant?
And as we're talking about it, have you or your clients ever received a bouquet from HMRC?