... when I have time (Feb) I'll make a formal complaint citing dates times etc.
Couldnt agree with you more. Its ridiculous how are we supposed to do our job. Seems to me that hmrc hate accountants more than ever!
Busiest month of the year and HMRC are down again!
Was just going to post a question but you beat me to it! Bit I'm worried about is that I was trying to login to what I refer to as my normal agent account as opposed to the agent services account I set up and so far have only used in relation to MTDV. When I tried to login the black banner that came up at the top of the page said agent services account and the message was that the service was unavailable. Initially I thought I'd selected the wrong login page (I have both account login pages set as favourites) but have now tried via a google link to log in to the normal agent account and it comes up as this service is not available to agents! Timing is everything and this is not the month for this sort of headache!
If the page you're getting says
'Sorry - agents can't use this sign in page yet
Sign in to HMRC online services as an agent.'
Can you access if you click the supplied link? Because I received the same thing and can get in if I click the sign in link on that page.
Heads need to be rolling. If these idiots are going to force us to file everything online then it needs to be rock-solid. Three times down in the busiest week of the year including VAT filing deadline day is a joke.
They need to put professionals in place now.
Yep, when you think it can't get any worse
A different day - the same problem, though I did manage to submit 2 CIS returns earlier, but cannot log into agent account.
HMRC and the politicians are taking the ****!
How dare they charge penalties when it's impossible to access information?
Does anyone think a letter to my MP would make any difference?
It's a complete shower of sh*te
Resorted to calling them. Still listening to the infernal music whilst I wait for an "adviser". Clearly I'm not the only one resorting to the phone! Just checked and still down!
Generally when the whole system is down, the phone people wont normally have anything to look at other than the back of their hands.
They normally beef the whole thing up this time of year so it runs at warp speed.
Presumably someone forgot to push the "turbo" button.
I've been using it relatively fine all of today. I say relatively as when I first try and log in I do get the "Sorry, the service is unavailable" message, but if I go back to the HMRC login screen and press sign in again I have full access.
If we want HMRC to smarten up their act and take responsibility to ensure MTD for VAT (and others) works, the complaint should come via a joint statement by the professional bodies citing evidence provided to them from individual practitioners throughout the UK. An individual complaint won't carry any weight. This approach will ensure that those responsible within HMRC would have to take notice and act upon their "unfit for purpose" MTD software systems. There again pink elephants..............
Still down. How disappointing again. HMRC and GOV need to change their focus from "best digital tax system in Europe" to "an online tax system that you can rely on". Forget all the bells and whistles, just give us one that works!
Just checked again and, guess what, still down!
Is it actually down, or is it just that the login system is cr*p, odd 'isn't available to you' messages of one kind or another have plagued me for ages
I've not been able to get in with varying messages all day, so restarted the computer and miraculously managed to file a VAT return. So thought I'd better file another one while the going's good, but it went back to "Sorry - agents can't use this sign in page yet"
So I don't think it's the HMRC site breaking down, I think it might be the same thing as the MTD farce where the links don't work. Something to do with cookies maybe ?
With no MTD penalties for a year, we should go on strike and refuse to file any until they have managed to sort it out and reimbursed us for the wasted time.
One thing's for sure, at some point in the future, Jim Harra (every barber's dream client) will be knighted.
And that's a racing cert.
HMRC is a hotbed for national recognition. If nothing else, it is a hotbed.
One good thing about being down is.... I can send an email (2nd one in a week) to all outstanding clients saying ... 'HMRC's site is down again - dont let me have to submit on the last day... my health wont be able to stand it!'
down again this morning?
I had a couple of failed sessions (logged in but then technical difficulties once in), but third time worked.