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HMRC sitting on tax repayment due to my client

HMRC sitting on tax repayment due to my client

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I submitted a Tax Return for my client on 1 August who is due a substantial repayment as a result of CIS deductions. As in previous years all the relevant bank details were provided. Having not yet received the repayment, I have checked my clients account online this morning and found that the money that should have been repaid to him is stting as a credit on his account awaiting further action. I spoke to the Agents Helpline who could give no convincing reason why this has happened. Payment has now been made, but my client has to wait a further 14 days to receive the money due. Have other Agents experienced this issue ? Conspiracy or Cock-up? 

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By occca
24th Aug 2012 09:11

Normal

I think that's still a pretty good turnaround for a refund, we've had clients wait 6-8 weeks 

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By Chris Wise
24th Aug 2012 09:27

Signals

He's possibly been subject to an enquiry in earlier years, or had an outstanding return and the No Repayment signal was set and not removed. Very common and downt o human error at not removing the signal once the reason for the block was removed.

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By twj4789
24th Aug 2012 09:34

Same problem

We have had exactly the same problem with three clients. Two were new clients this year and I assumed this was the reason, but another client we have had for 10+ years was in the same situation!

The agents line didn't offer any reason, they have happily transferred other refunds of various amounts to our client's account this year. On the other hand they were reasonably helpful and have solved the problem!

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Image is of a pin up style woman in a red dress with some of her skirt caught in the filing cabinet. She looks surprised.
By Monsoon
24th Aug 2012 10:23

Same here

Put bank details on the tax return, but had to manually request repayment. I wasn't bothered - no great shakes.

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