HMRC staff member on radio...

Now you know why you can't get through...

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A colleague was listening to Absolute Radio on their way in to work today. 

There was a "phone in" competition this morning.  The DJ asked the caller about what they did and they said that they work for HMRC starting work each day at 7am. 

The phone in was after 7am, so the DJ queried how they were able to call in and the person said that they were working from home.

So that's all right then!

Replies (6)

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By rmillaree
21st Dec 2023 09:12

makes one wander what the home based telephone operators do for the fisrt hour from 7 am to 8 am before they need to answer the phone.

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Replying to rmillaree:
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By possep
21st Dec 2023 10:04

The same they do at any other time, next to nothing.

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By Tom+Cross
21st Dec 2023 11:43

The length of time I held on the agents dedicated line (what a perverse description), the other day, they'd have had time to take the dog a walk in between.

The very idea, of civil servants etc, continuing to work from home (WFH), is for me, beyond belief. For a variety of reasons, mental health well-being, for just one - is not a healthy atmosphere. How are the individuals monitored for work efficiency is a question which Sir Harra would do well to enquire.

I think the knighthood is a shoo-in, any time soon. The man has worked wonders. I honestly believe that he can walk on water.

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By rmillaree
21st Dec 2023 11:58

to be fair to home workers that deal withn phone calls - its probably very easy to count the amount of calls they deal with each day.

I was speaking to advisor the other day who made it abudndantly clear that in general calls from agents are very rarely time wasting calls - i feel specific hmrc officers in charge should be called out on the false narrative they are potraying ref their time being wasteed and that that f fin the agents around by going awol is necessary due to us agents wasting their time. Its clearly the opposite that we would love it if we could file more stuff within agent area quickly and eficiently online.

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By spilly
21st Dec 2023 23:08

I don’t have a particular problem with people working from home if they can replicate the exact same service as if they are office-based.
However last month I was told by an HMRC operative that she couldn’t answer my query and needed to transfer me through to someone else, but as she was working from home, she was unable to do this.
Then there are the ones who put you on hold while they ‘contact’ a senior, then come back to say they can’t help and I should check the website - unbelievable!
Agree that Harra is just holding out for his knighthood. It’s a shame that the public is not asked to vote on knighthood candidates; we could get a great campaign going against his.

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By Tax Dragon
22nd Dec 2023 06:20

rmillaree wrote:

makes one wander what the home based telephone operators do for the fisrt hour from 7 am to 8 am before they need to answer the phone.

I think it answers that question.

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