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HMRC Statements

HMRC Statements

I have receievd no paper statements for any clients this month - am I alone in this (I suppose they could have gone missing in the post)

So I try to look at them online but the view statement button calls up a pdf but only gives a blank page - on 2 Vista computers that I have tried anyway and on numerous clients - any ideas ?

Looks like a conspiracy to me
Don

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By ACDWebb
07th Jan 2009 16:02

As noted re statements
assorted references at Point 6 HERE and under National Working Together HERE

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07th Jan 2009 14:15

We had that problem Mark
It took from 2 February to mid-May to get access back, and it was only restored when I got a contact (who is one of the few Revenue officers who pulls out all the stops to help) to push some management buttons. If you go to the Working Together groups for your local district it might be worth seeing if they can help, as they are usually quite keen to be seen to be pro-active.

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05th Jan 2009 18:23

The old fashioned way
Until recently I was a huge fan of the HMRC webiste, which allowed me an up to date snapshot of my clients.

However, recently for reasons unknown, we can no longer access the site and are now dependant on the old rain forest depleting paper copies.

HMRC cannot (will not) address our problem and so for now the website is a thing of the past. Icing on the cake is that all of our PAYE coding notices come in electronic format and we cannot access them either.

HMRC know this and despite numerous phone calls, still cannot give a timescale of when they will sort this out (problem started November 2008).

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By Anonymous
02nd Jan 2009 12:47

Email
The Revenue used to email them till 2005. Is email considered old-hat now? It was far more efficient and reliable than any web-based system can be.

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31st Dec 2008 11:58

Are you deaf, Joan?
Saying the same thing twice doesn't make it any truer. And given the Revenue are only temporarily removing statements, even they don't agree with you.

The Revenue's system is not 100% reliable (as evidenced by the cock[***]-ups alluded to here). When it is 100% reliable, it will not deliver a number of things and people who prefer to do things in a steam-driven way should have the option to do so.

The Revenue's facilities are very useful and I make full use of them, but they're complementary.

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30th Dec 2008 14:51

That's all very well
That's fine Joan - and what do you do when the website is off, flakey, uncontactable or takes a lot longer than a quick glance at a statement would? And if they're superfluous, why are the Revenue committed to bringing them back?

And Don, if you go to: Dissapearing statements, you'll find a discussion about this and also there's a fix for this glitch in the latest Revenue software from a guy called Tom.

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31st Dec 2008 09:19

Move with the times
Forget paper statements, HMRC website tells you the same info.

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By Anonymous
30th Dec 2008 15:25

Thanks for that Geoff - reconfiguring Explorer works fine and I can finally see what my clients have been sent

I have to agree that a pile of statements is much quicker and easier to work through than the painful online experience of querying every client one by one - but at least I can do that now

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30th Dec 2008 13:35

You don't need them anymore
You can get all info from "tax years" on the website

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