A client forwarded us a letter that he received today from HMRC and they are threatening bankruptcy on our client if the liability isn't paid.
HMRC have sent a breakdown, as of yesterday, of the liabilities outstanding which covers several months of this tax year. We logged onto our agent account and it shows all the liabilities, which agree to our RTI's, and they all have matching payments to them.
However when we use the clients logon the main page shows the outstanding amounts as per the HMRC letter, but when you look into it in detail the figures all agree to our logon details.
This is not the first time something like this has happened, several weeks ago a client had a visit from HMRC bailiffs for a large outstanding PAYE liability. When looking online the liability for the month was almost double what we had submitted by RTI. Neither us nor HMRC know why this has happened but they are still investigating. Obviously this was embarrassing for our client who had customers on the premises at the time.
Has anybody else had similar issues?