HMRC timelines

HMRC taking weeks to deal with requests

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On 13 June I requested a certificate of residence for my client and subsequently received a query. I telephoned on 2 July with the answer. The certificate has still not been received so I telephoned today to be told that the deadline for dealing with the certificate is 26 July. It would then be sent out and would probably take two weeks to arrive.

For another client - on 30 March I forwarded  to her a form registering a partnership for self assessment which she immediately sent off. No particular urgency and in May my client asked whether I had received anything from HMRC.  Answer no so I telephoned to be told that there was no trace of the request and I should file on line, which I duly did. I telephoned yesterday - no sign of the form materialising on the HMRC computer and I was advised to send in a third request by post.

It seems impossible to speak to an Inspector now. The days are long gone when, working for one of the top 3 the firm had a designated inpector to deal with its own tax affairs.

Yesterday when speaking to HMRC I could hear the conversations of everyone in the same room so often couldn't hear the person to whom I was speaking. Apparently her phone had been like that since last November.

Is there any hope for HMRC being able to deal with MTD?

Replies (3)

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RLI
By lionofludesch
18th Jul 2018 14:39

It's we who'll be dealing with MTD.

HMRC won't be up to coping.

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By SteveHa
18th Jul 2018 14:49

So, what's new?

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By Vaughan Blake1
18th Jul 2018 15:39

Nostalgia isn't what it was.

Having had the joy of dealing with HMIT back in the early eighties (pre agent helpline) some days I would spend literally hours trying to get through on the phone. Correspondence to regular Tax Officers (ie not Inspectors) would regularly become lost or be very delayed.

Tax assessments (remember them?) often took two or three attempts to be correctly issue.

Aye, them wert days!

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