Is there a thread relating to waiting times when phoning HMRC? I've had a search and couldn't find it, but hard to believe that there wouldn't be one.
I assume everyone else also has a minimum 40 minutes on hold when calling the agent line. Is there any other number which gets answered more quickly?
Any indications from HMRC that they will recommence service at some point, or indications that they will suspend penalties until whenever they start answering again?
I did read in the news that MPs were upset with HMRC because the official average waiting time has apparently gone up to 12 minutes, which made me laugh. Either they're making up the statistics or I'm ringing the wrong number.