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HMRC website - new login procedure

What to do about staff access?

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Now January is out of the way Im trying to link Taxfiler up to our HMRC account.  Click authorised and it takes you to HMRC login page.  Enter the details and then get a message to say they are changin the way you need to log on and you need a 6 digit code via text, call or app.

I need to have multiple staff members accessing our account and Im not always in the office or available so my mobile wont work and we have a no mobile phone policy in the office.  A call on the landline wont work either as we have a communcal reception or if thats busy it goes to an answering service.  The app could work but I'll have to buy an "office" phone then I might as well just use that phone for a txt message?

What is everyone else doing about this new log in procedure?

Replies (25)

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By SpreadsheetUser
01st Feb 2018 09:48

When I authorised Taxfiler I got to the end and was told the authorisation lasted for so many months. I can't remember the exact number but more than a year.

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Replying to SpreadsheetUser:
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By MissAccounting
01st Feb 2018 09:56

SpreadsheetUser wrote:

When I authorised Taxfiler I got to the end and was told the authorisation lasted for so many months. I can't remember the exact number but more than a year.

Thanks but unless Ive misunderstood the new login changes to HMRC suggest that it will be for every time we log into HMRC, which is daily? Or is the 6 digit code just needed to authorise taxfiler?

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Replying to MissAccounting:
By Charlie Carne
08th Feb 2018 11:05

The authorisation lasts 18 months and does not need to be repeated each time. Not only does it say this when completing the connection from Taxfiler, but HMRC have said this on many webinars I've attended.

I have now connected Taxfiler to my HMRC account but I can't see anything new in Taxfiler. Before I ask Taxfiler's tech support team, what have other users found has filtered through from HMRC to Taxfiler? For example, I'd like to be able to run a report of all clients for whom HMRC still record a SA tax liability due, so that I can chase up those clients to pay before penalties hit at the end of February.

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By mrme89
01st Feb 2018 10:02

'we have a no mobile phone policy in the office'
How very Victorian!

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Replying to mrme89:
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By MissAccounting
01st Feb 2018 10:06

mrme89 wrote:

'we have a no mobile phone policy in the office'
How very Victorian!

Tried being fair, staff took the [***]. Phones in desk drawer or bag solved it!

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By jon_griffey
01st Feb 2018 10:03

This text authorisation thing is becoming more commonplace - not just for HMRC but for software logins and other things. It does indeed present an issue if there is more than one user. The solution I have found is to get a virtual SMS service that offers a text to email function, so the code gets emailed to the shared office mailbox.

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Replying to jon_griffey:
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By MissAccounting
01st Feb 2018 10:08

jon_griffey wrote:

This text authorisation thing is becoming more commonplace - not just for HMRC but for software logins and other things. It does indeed present an issue if there is more than one user. The solution I have found is to get a virtual SMS service that offers a text to email function, so the code gets emailed to the shared office mailbox.

Sounds ideal! Do you have any recommendations for the provider? A quick search brings up a tonne of results which I'll have a look through.

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Replying to MissAccounting:
By jon_griffey
01st Feb 2018 15:13

MissAccounting wrote:

jon_griffey wrote:

This text authorisation thing is becoming more commonplace - not just for HMRC but for software logins and other things. It does indeed present an issue if there is more than one user. The solution I have found is to get a virtual SMS service that offers a text to email function, so the code gets emailed to the shared office mailbox.

Sounds ideal! Do you have any recommendations for the provider? A quick search brings up a tonne of results which I'll have a look through.

We use Esendex.

https://www.esendex.co.uk/

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By Rammstein1
01st Feb 2018 10:32

We have a very cheap office Pay As You Go phone just for this purpose.

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Replying to Rammstein1:
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By MissAccounting
01st Feb 2018 10:43

Rammstein1 wrote:

We have a very cheap office Pay As You Go phone just for this purpose.

I thought about picking up a cheap PAYG phone for the office but then I sometimes log in from home on an evening or a weekend?!

Has anyone set up "assistants" on their HMRC account? That may solve the problem if so and then I could set up one user for the office with a PAYG phone and use my own mobile for my log in.

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Replying to Rammstein1:
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By MissAccounting
01st Feb 2018 10:46

Double post

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Replying to Rammstein1:
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By MissAccounting
01st Feb 2018 10:46

Triple post!

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By ireallyshouldknowthisbut
01st Feb 2018 10:33

is it even working?
It was bust last week, and I tried to register again this morning and there was still a "technical problem"

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Replying to ireallyshouldknowthisbut:
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By MissAccounting
01st Feb 2018 10:45

ireallyshouldknowthisbut wrote:

is it even working?
It was bust last week, and I tried to register again this morning and there was still a "technical problem"

Not sure, got as far as the enable the new log in options and came and asked here. This may all be a waste of everyones time and energy!

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By Briar
01st Feb 2018 13:34

We don't have a mobile phone policy because we don't need one - mobiles don't work here. Voda and EE will pick up a signal 25 yards away; O2 half a mile.

So what do we do?

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Jennifer Adams
By Jennifer Adams
01st Feb 2018 14:42

why dont you ask Taxfiler?

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By ohorad44
03rd Feb 2018 10:18

We use Iris and the access code for linking to HMRC last 6 months (I think),
I still log into HMRC as an agent as normal and no Access code is needed

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By PAKing202
08th Feb 2018 10:31

It gets worse.... we were invited to join the original pilot scheme for Second Level Security, having popped in our mobile number we thought no more about it, to pre populate our BTC filing software we were asked for additional security... the text was sent to the number but failed to arrive! I phoned HMRC to discover a solution and there isn't one: the code is a one time code and only lasts 18 months, as we were in the pilot scheme ours has expired, the online Guru at HMRC told me he cannot change the number,or issue another second level request!! why don't you contact your software provider and see whether they can short circuit the authority!!! You couldn't make this up.

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Character from Adam Sandler film "50 First Dates"
By 10sectom
08th Feb 2018 10:37

You can add additional users and they get their own login ID and PW and they can then enter their own mobile number to receive their own authentication code by text to their own phone.

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By mehere
08th Feb 2018 10:41

Working remotely at the moment but from memory for API etc HMRC text our landline. Not sure if this could be an option.

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By Ammie
08th Feb 2018 10:56

Another ingenious HMRC idea soaking up ill afforded time to instigate.

Fortunately, we don't have a problem as we run a very small office and mobile phones are used.

I don't understand why that level of security is necessary. Perhaps I need to identify just what use the information will be in the wrong hands. Maybe my account will hacked and the hacker pay my tax for me!

Perhaps society needs to focus more on the widespread ID fraud which appears to be common nowadays.

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By justsotax
08th Feb 2018 11:14

ahh technology you have go to love it - I do wonder whether we will soon reach the stage where the cost (monetary and time wise) of using, transferring and protecting data will exceed the old school use of paper.

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By Kathryn15
08th Feb 2018 12:33

I work as an employee of an IFA company, completing tax returns on behalf of clients. I bought a PAYG SIM to use in one of my old mobile phones in the office, where we also have a "no mobile phone" policy! However, I was unable to complete the 2 step verification process as it appears to require me to enter my own personal details, which I am not willing to do. I am not acting as agent personally, the company is the agent, and the verification process should require details of the company, not an employee. We will not be using the facility until this has been sorted out.

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By mickeyparish
08th Feb 2018 16:45

Most of the suggestions below torpedo the whole "this is for your increased security" principle !!!

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By Sue Marsh
12th Feb 2018 09:53

Regarding HMRC login - the 6-digit code can be received by telephone call to office direct line phone: that is what we do - helpful if you have a direct line to your desk of course.
I've been doing this for several months now and is ideal for me: the call is immediate so you know it's for you. Not sure how you would administer this if you are in a large organisation with only one number.

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