I'm spitting blood here... just had a row with HMRC and got no where.
Have never ever had this before. CIS client no problems no money laundering no anything really. Only worked for one CIS firm in year - certificates all OK from a company that has a good local reputation. I have other CIS clients who work for that firm.
Return was submitted a month ago. I rang HMRC today to chase refund and was told that I would have to ring back in exactly a months time. Either client could phone back or me.
When I asked how long it would take to get refund after that 4 weeks and was told another 2 weeks. So thats 6 weeks or rather 10 weeks in all.
Apparently its so the back office can do their checks. When I asked who they were checking - me or the client they said they didnt know and this was something they did periodically.
I've never had this before in all my years in practice. They wouldnt give me a good reason, wouldnt pass me to anyone else and wouldnt give me a name or dept name to complain to. They said to write in. Client needs the money for his holidays.
So.. question... have you had this before? To whom can I complain (or rather... have an(other) row with :)!!