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Hosted Desktop

Hosted Desktop

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We currently have a typical server at our practice.

I am considering using a hosted desktop service.

Any recommendations?

We are a 10 user practice using VT, BTC, Moneysoft, MS Office, Sage.

How expensive is it? Money well spent?

Replies (25)

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By James Green
21st Aug 2015 08:29

Hosted desktop
we currently use hosted desktop and are very happy with the service.

30 users is about £1,200 pm

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By Mouse house
21st Aug 2015 08:42

Hosted Desktop UK - brilliant!
You'll find lots of recommendations for them on here.

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Teignmouth
By Paul Scholes
21st Aug 2015 11:09

Ditto

HDT UK

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By Moonbeam
21st Aug 2015 12:24

Hosted Desktop from my point of view

I didn't have a good experience getting set up with HDUK. As I am sure you are much more IT literate than me you will find it a great deal easier. HDUK assume a certain level of knowledge that I don't have.

The main problem for me is that I was told all my data could be downloaded to their site electronically over a weekend. In practice I just wasted a weekend as the whole process kept stopping and starting and leaving out chunks of data. I then had to abandon the following Monday's work while efforts were made to get me set up. As your business will be substantially bigger than mine you will no doubt get offered their option of sending a courier to collect the data, so you won't have the same issues.

I find the support staff friendly and knowledgeable. I do find it irritating that I can't download patches to my software myself, but I'm nitpicking here.

I was told before signing up that I would hardly need to use my pc outside the hosted environment. This is definitely not true. There seem to be all sorts of websites that are banned by HDUK and if you want to watch a webinar it can't be done in a hosted environment.

But you will probably know all this anyway.

I need to have all my data in the cloud for a number of reasons. So I shall continue, but I wish I had had better explanations and help at the start. As with all things IT it is not all a bed of roses.

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By chatman
25th Aug 2015 10:30

You don't need a hosted desktop to have data in the cloud

Moonbeam wrote:
I need to have all my data in the cloud for a number of reasons. So I shall continue

I have all my data in the cloud and have never used a hosted desktop

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By paul4p
21st Aug 2015 13:41

Hosted Desktop UK - thumbs up
Another yes for HostedDesktopUK from me. It is quite expensive but I guess IT is nowadays.

HDUK support is excellent and I have had no issues (and I am IT thick). In fact I suggested to them that they introduce a non-urgent support ticket because I was e-mailing them in the evening and the issues were still getting resolve almost immediately even though they were non urgent

One other thing, I looked at when choosing a provider was their accounts as the last thing you want is for it to go pop on you with all your data. They have been trading several years and their balance sheet is healthy.

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By davegibson00
21st Aug 2015 15:59

Another 5* for HostedDesktop UK

Je ne regret rien.

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By nmprobinson
24th Aug 2015 12:46

BTC

We find BTC quite slow on our server environment.  Does anyone have BTC on a hosted environment?  How is it?

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By c.szpak
24th Aug 2015 14:23

Hosted Desktop

I have been using and strongly recommend www.systemhost.co.uk for over 10 years now.  One fixed price for everything no extras.  We have BTC no issues at all.

Regards

Chris

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By Symone
24th Aug 2015 16:14

Online50

At Online50 we have been hosting Sage in the UK since 2001 (longer than any other company). Sage payroll, Microsoft office (Excel, Outlook, publisher PowerPoint and Access) and Microsoft Exchange also available online , and they can all be fully integrated with Sage50. It is not just Sage we host, with our virtual servers / Elastic Computing Platform you can have practically any software hosted.

This will allow a Hosted Desktop solution.

With high end servers ( which are all located in the UK ) which means that processing data is faster.

We are also ISO 27001 certified (the international standard for online information security)

 

For more information visit http://www.online50.net/

or call 0207 536 7736

 

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By Camadon
25th Aug 2015 10:30

Hosted Desktop

Yes, definitely recommend it.  Went hosted in 2007 when employed first member of staff.  Internet must be good.  I would suggest having two providers in case one fails.  I would recommend Cultrix.  Their customer service is excellent. 01226 736 674 - [email protected]

 

 

 

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By Moonbeam
25th Aug 2015 11:38

Two internet providers

@Camadon - Your advice is absolutely excellent. When I couldn't connect to Virgin Media one Wed evening their telephone lines were engaged solidly. It was Friday afternoon that week before I could get through to them on an obscure number.

Meanwhile I bought a 4G mobile phone and tethered. This is my fall back option at present, but if things deteriorate I would look at subscribing to BT internet as well.

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By stacey03
25th Aug 2015 13:13

HDUK - Pro's & Con's

I use HDUK and their support is excellent. They are very efficient and helpful.

I do like the HDUK environment and it means my team can work easily from home.

The price is reasonable, compared to the price of servers, upgrades, supports etc.

The downside for me is that I am fairly technically minded. I like to download and try new software, I like to hack Sage's reports and folders when they won't do what I want. A hosted desktop will not allow that as they have to do everything. Most people think that is wonderful and I know I am in the minority, but it drives me a bit mad.

Also, as someone else pointed out, they blacklist a lot of commonly used sites. Yes, I appreciate there will be a reason for it, but they are frequently used ones like business matters magazine and Inc.com, Fast Company etc. Even IMDB is blocked which doesn't help our random "who was that bloke in the film last night" conversations. I also can't run Dashlane or some webinar software.

Oh & BTC is crazily slow, but I don't know if that is BTC or HDUK.

I will stick with it while I am at this size, but when my team goes above 5, I will probably consider bringing back the server.

 

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By chatman
25th Aug 2015 13:39

Web sites blocked by Hosted Desktop UK

stacey03 wrote:

I use HDUK [...] they blacklist a lot of commonly used sites. 

Can't you access them from the same computer from which you access HDUK

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By stacey03
25th Aug 2015 13:48

Blocked Sites

chatman wrote:

Can't you access them from the same computer from which you access HDUK

Yes, I can & do. But it is just a pain when I want to share the article on an already open page or read the content in relation to what I am working on. It kind of defeats the dual monitor set up but like I said in my post, they really are just small issues that irritate me personally.

 

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By EmmaR
25th Aug 2015 14:15

www.systemhost.co.uk - Hosted Desktop

We have used Systemhost for 4 years now. We have 5 users and their service is fantastic - we pay just under £500 pm - additional user is additional cost (about £80 per month) but their support staff are excellent. Also to consider are the backups, two are remote and they put a device on your desk so that every night our system is also backed up to this, so if anything should happen to systemhost I have all of my server backed up that I can access without needing to contact them. We use QuickBooks, Taxcalc, sage, an the usual microsoft office applications as well as cloud applications. But as per Stacey03 points out - nothing can be loaded or changed without the hosted server support team doing it for you. Not a problem for us.

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By greybeard
25th Aug 2015 19:19

2 plus 1

Our IT guys set up our system which they host in the cloud - currently have 5 users. We use VT, BTC, Payroll Manager, all the usual standard windows stuff and works a treat. Cost is approx £800 per annum which includes total backup and support. System up and running for 4 years.

You can try www.2plus1.com

 

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Replying to greybeard:
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By frankfx
08th Aug 2018 10:04

Are you still using 2plus1.?

I know the original posting is 3 years old

If you have migrated to other provider
.. how did that go

I am seeking a modest cost solution to kick start external hosting

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Replying to frankfx:
By nmprobinson
08th Aug 2018 10:22

I was the OP.

Following this post we decided to use 2plus1 on the back of this response.

We still use them now. Good service and value for money.

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Della Hudson FCA
By Della Hudson
26th Aug 2015 12:24

Hosted since 2012

We have used a hosted desktop since 2012. We use Taxcalc, VT, Logical Office, MS Office and Xero (we used to use Sage when we first hosted).

Having worked in Business Continuity I am very happy to have somebody else worry about this  for me. We are all able to work remotely and have benefitted during snow, floods, minor illness and school holidays. This flexibility allows us to recruit a high calibre of staff.

I can definitely recommend u a hosted service. We re currently in the process of changing provider due to reduced support quality from our original provider.

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Elliott Chandler Picture
By elliottchandler
01st Oct 2018 08:47

In contrast to other providers our company provide a tailored Hosted Desktop solution for each and every accountancy practice. The web protection system is setup to protect against known bad websites and you can choose what you blacklist and what you whitelist.

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Replying to elliottchandler:
Teignmouth
By Paul Scholes
02nd Oct 2018 09:26

Hi Elliott - I see you’ve posted similar advertising on other similar questions so, before you waste your time on the other hundred or so posts concerning HDT or hosting, I should warn you that making such blatant advertising posts on discussions amongst users will have the a negative impact on your reputation.

Back to marketing school perhaps?

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Replying to elliottchandler:
Teignmouth
By Paul Scholes
02nd Oct 2018 09:27

Duplicate deleted

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Replying to Paul Scholes:
Elliott Chandler Picture
By elliottchandler
02nd Oct 2018 11:04

Hi Paul, thanks for the message which is taken under advisement. I don't ever feel like my time is wasted and whilst this particular post is in some ways direct it is in an effort to highlight that other choices are available. Both myself and our company have helped a great many firms with their IT up and down the country as a direct result of our contributions to Accounting Web. Our approach has been about the effective use of technology within business. I often find people struggling with what direction to take and my posts whilst on occasion direct are intended to provide an alternative perspective.

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Replying to elliottchandler:
Della Hudson FCA
By Della Hudson
09th Oct 2018 10:09

I’d second Paul. The OP was asking for recommendations from the accounting community (3 years ago) not adverts.

If you wish to place an advert then please contact Sift Media who will be delighted to help you with an advert or a well targeted marketing campaign

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