Share this content
9

Hosted Desktop UK

Anyone else having problems recently?

Didn't find your answer?

We’ve been a user and big fan of Hosted Desktop UK since 2014, but in the last few months have started to experience significant slow downs, unresponsiveness, power outage (today for the last 2 hours) and a general change in “being on it”.

Looking at Companies House, it appears the founders sold out mid Jan 19 and I’m wondering if the sale and the issues are connected.

Anyone else experiencing problems?

Replies (9)

Please login or register to join the discussion.

avatar
By Maddog moon
07th Feb 2019 13:31

Hi James

Yes we are experiencing the same issues.

Thanks (1)
avatar
By Jeeves
07th Feb 2019 17:35

Hi James
We've been with Hosted Accountants for maybe 6 months and have experienced the same problems as you, culminating in 1.5 hours downtime (and still going!) today.

Edit: Apologies my post should have read "Hosted Accountants" now changed.

Thanks (0)
avatar
By Cloudcounter
07th Feb 2019 16:29

We are with Hosted Accountants, and had an outage of a couple of hours today, following a similar event on 28 January.

Have Hosted Desktop - completely separate company - had similar issues, which is quite a coincidence? Or is it possible that the company names have been mixed up?

Thanks (0)
Replying to Cloudcounter:
avatar
By pjd17mini
07th Feb 2019 16:56

Or do they all use the same datacentre perhaps?

Thanks (0)
Replying to pjd17mini:
By James Green
07th Feb 2019 17:35

I’m speculating that they now share a data centre which is why HDUK has recently deteriorated as the new infrastructure can’t cope.

Thanks (0)
avatar
By frankfx
08th Feb 2019 11:01

Disappointing that the Host is not communicating with customers to explain nature of service failure.

And steps being taken to rectify.

We would keep our clients in the loop?

Thanks (1)
Elliott Chandler Picture
By elliottchandler
09th Feb 2019 11:47

It is a shame that you are experiencing problems.

Thanks (0)
Elliott Chandler Picture
By elliottchandler
15th Feb 2019 18:38

What happened with the poor service?

Thanks (0)
avatar
By Ben Foulds
12th Apr 2019 12:04

In response to the post and all of the comments, I'm happy to report that the issues experienced by James and his team were identified and corrected by our technical team. There was an application error specific to James' company, not associated with our Data Centre, that was causing a problem. Our team supported the 'fix' and CCM continue to be big advocates of our services.

I can confirm that we are not the same company as Hosted Accountants and the change in management has not resulted in a change in Data Centre. In fact, we have recently invested a significant amount in expanding our infrastructure as a result of continued growth.

If you would like to find out more about our developments, please feel free to get in touch. Likewise, CCM are happy to provide a reference.

Thanks (0)
Share this content