Apart from the terrible functionality of the cloud based Sage "software" I find it hard to believe how difficult it is to get any form of support from them -
You can call them but it costs 7.2p per minute, you can email but they say "Not in a rush? Drop us an email and we’ll reply as soon as we can" in my experience that means days later. You can do an online chat but can wait for hours for it to be available
How is this company still in business?