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How do I delete a client from my HMRC list?

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After logging on to HMRC and selecting a client, when I click on delete, I get this message:

ERROR: The form might have been submitted without your consent. Please review its contents before submitting.

Any ideas? SNAFU?

Replies (10)

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By ireallyshouldknowthisbut
11th Sep 2019 12:12

sheesh.

Well it might have been submitted without your consent, but then you wouldn't be reading the message, would you?

HMRC IT at its finest.

Thanks (3)
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By vinylnobbynobbs
11th Sep 2019 13:33

I have had the same message this morning.

Thanks (1)
Replying to vinylnobbynobbs:
By Red Leader
11th Sep 2019 14:58

Glad it's not just me!

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By CJaneH
11th Sep 2019 17:13

In the past when deleting a client on line I found HMRC did not remove me from their data base. The deletion stopped me being able to access the client on line but at a later date I would received copies of tax calculations relating to adjustments made under PAYE.

I write to HMRC to get clients deleted and check to see when I can no longer access them on line.

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Replying to CJaneH:
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By Southwestbeancounter
11th Sep 2019 18:04

I think that was partly because the PAYE and SA systems are separate or at least used to be. The only way I eventually got taken off of a client's PAYE account was to constantly return to HMRC the unwanted post they sent me - it took years but it worked eventually!!!

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By johnhemming
11th Sep 2019 17:52

What HMRC say relating to the Agents API is that when a client appoints another agent the original record is deleted. I think also clients can remove an appointment.

I don't know exactly what happens if an agent says they don't want a client.

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By SXGuy
12th Sep 2019 08:34

Sadly, removing a client online, just removes access to their data, unless you specifically write to the department dealing with the particular tax and ask to be removed, or the client's new accountant submits authorisation, you will still be listed as agent.

Ive had a few situations where an ex client has either not appointed a new agent or the new agent hasn't requested authorisation and I still receive HMRC letters regarding them.

Only 1 last month where HMRC letter had only someones NI number and no other reference, I had to chase with a letter to confirm who it was they were referring to, to which I discovered it was an ex client from quite a few years ago, even though we had already removed them from HMRC's online portal.

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By Silvie
02nd Oct 2019 01:53

Hi,
I am also experiencing the same problem. I assume the client has used another person to complete through a software and has not removed me as an agent. I am not sure how to work around this but it appears that if there is not another appointed agent, our names would still shown as agents in the system.
Has anyone managed to sort the issue?
Thanks

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By vinylnobbynobbs
02nd Oct 2019 08:39

As far as I am aware it is still a problem
I did post it as a query/fault on HMRC's Online Forum for "Working Together" but so far it has been ignored by HMRC.

Blame Brexit!

Thanks (1)
By Red Leader
02nd Oct 2019 11:05

In the end I gave up wasting any more time and just wrote a letter to HMRC saying I was no longer acting.

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