I seem to be having more difficulty than usual in getting either approval to returns sent, or information to even start them this year, and not just the usual culprits. I wonder whether part is the extension to the deadline by HMRC so they've relaxed a bit?
I still have a small chunk of clients where I have sent the return to review, or a questionnaire, and at least one reminder, and am getting complete radio silence.
Next week will have to be some phone calls to chase up, but then I think enough's enough. They have been asked, & chased for a response, so they'll have to live with the consequences...or am I being too harsh?
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Apathy, or heads in the sand definately seem more prevelant this year!
I request in June
remind October
Follow up December
Last reminder is this week - I will also point out that any fines are their responsibility and I may not be able to get the work done in time.
I also put a delivery and read receipt on.
I don't worry about spam as the same clients are quite capable of replying in a timely manner when they need something done!
I also haven't told them about the extention otherwise I won't be getting anything until this time February!
We're accountants not nannys!