How to change email address on Companies House

Seems impossible

Didn't find your answer?

I went through the rigmarole of changing my email address on Companies House this morning, complete with entering security codes. I was then invited to login again. 

This led to error messages. So I used my old email address and I got in no problem and the record clearly shows the old email address.

What do you recommend I do to get the address changed that they don't tell you?

Replies (6)

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By Moonbeam
03rd Aug 2023 08:49

I found a telephone number to call. Apparently you can't change your email address, you have to set up a new account. I told them it would be helpful if they told you that online, but of course they couldn't possibly comment.

Thanks (1)
Replying to Moonbeam:
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By rmillaree
03rd Aug 2023 09:05

thats up there with the vat office being unable to change agents addresses on their systems (old agent account).

Why are peeps at top not held to acount for not providing basics of customer service.

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Replying to rmillaree:
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By the_fishmonger
11th Aug 2023 13:38

rmillaree wrote:

Why are peeps at top not held to acount for not providing basics of customer service.

That being the reason they frequently use to justify their £gazillion salary - "I could be fired any day for somebody's errors or behaviour".

Never happens. I would be delighted if journos called them out when they spout such rubbish...but don't suppose that occurs to them

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Replying to Moonbeam:
RLI
By lionofludesch
03rd Aug 2023 09:07

Moonbeam wrote:

I found a telephone number to call. Apparently you can't change your email address, you have to set up a new account. I told them it would be helpful if they told you that online, but of course they couldn't possibly comment.

They're not there to be helpful.

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Replying to lionofludesch:
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By Tom+Cross
03rd Aug 2023 09:51

They are 'civil' servants. They are always right. We are simply objects (previously subjects).

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Replying to Tom+Cross:
Routemaster image
By tom123
11th Aug 2023 13:46

or even rejects

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Replying to Tom+Cross:
Routemaster image
By tom123
11th Aug 2023 13:46

or even rejects

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