Usually use Moneysoft for payroll but have taken over 1 client who uses Xero so thought I would try it. Set up workplace pension with NEST easily in December & NEST linked to Xero no problem. First payroll with pension contributions was yesterday & employee contributions fine but when I look at the file to submit to NEST it shows employer contributions £0. When I log into NEST the employer contributions are correctly shown. Xero & NEST have the same employee contributions. Xero payroll settings has the employer contributions rate correctly shown - it is just not being calculated. I have queried with Xero but they currently have a 2 day waiting period before they respond. Anyone had this before & know how to fix it? I can submit the schedule in NEST so don't need to use Xero for that but it seems daft that it partly works & partly doesn't. I wasn't too keen on Xero for payroll before this week and I am a lot less keen now.
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Yeah, Xero is [***] for payroll. We keep taking clients OFF Xero payroll and putting them onto Moneysoft
I think it doesn’t calculate pension until after you submit the payroll, so you don’t know what the actual net payments are until submitted. Try explaining to a client that what they signed-off isn’t what they actual pay.
Xero is hopeless for pensions isn't it. Only 1 employee's pension contribution shown in the pension filings plus no employer contributions. I will make sure client switches to Moneysoft or Brightpay at the end of the tax year. (Think those are the 2 that regularly come up as recommendations)
Xero payroll is abysmal. We only recommend BrightPay or sometimes Moneysoft to our clients.
