Is anyone else like me in that there is a never ending flow of client emails, it just seems to be exponentially growing in that the more I reply the more queries and questions come back. I'm considering putting an out of automatic reply that if their questions are outside of the normal terms of engagement then they'll have to make an appointment and charge them a fee or redirect them to other members of staff.
Ultimately this is my own fault as I've inadvertantly created this expectation, the question is how do I change the behaviour after the fact.
I expect that there will be some collateral damage but I think this is a price that will have to be paid.
Has anyone else gone through a similar experience?