Over the last six months, I seem to get more and more clients calling to say they have received a letter from HMRC (usually from an office in Colchester) asking for the outstanding PAYE. In most cases, none is due.
How do you set about dealing with this? Do you post a load of NIL slips from the booklet(s), if you have them. In more and more cases, there is no pay booklet. Do you then go online to complete a form electronically. This is fine for one client, but if you have 30, it's just too time consuming.
Any other ideas?