Would be interested to know other users experiences on this. Many clients have developed certain bad habits which I have enabled over the years. Most of it relates to emailing general questions and that are outside the scope of what the client is paying for e.g. what is the most tax effecive way to do x, or what if I employed my wife in the business and paid her x. These are general questions that could be answered but it's now at a stage where I cannot be all things to all people, all the time.
Does anyone have any suggestions for putting boundaries where none existed before. I have just finished a new faq section of the wesbite that I can point people to, but how to you deal with redirecting people to the faq without risking damaging the relationship in terms of wording the repsonse i.e. client handling element.