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How to stop Kashflow using my card?

Typical IRIS response - what do I do now?

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A client of mine had need about a year ago to reinstate an expired Kashflow licence. The reasons aren't relevant. I needed the info immediately so stupidly attached my card to the subscription, and was recharging the client. We stopped needing the data about 6 months ago, but didn't stop the subscription as no-one remembered the login details. I now need to cancel the subscription, but no-one has access to the email address that it is attached to the subscription anymore. 

I contacted Kashflow who said my only options are to lo into the accounts (can't do) or cancel my work AMEX (I'd rather not go through that upheaval for £35pcm). 

What should I do now?

Thanks

Replies (15)

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RLI
By lionofludesch
18th Sep 2019 09:23

Keep recharging the client, I suppose.

And, in future, remember that direct debits are a lot easier to cancel.

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By SXGuy
18th Sep 2019 09:31

Seems to me like the easist option is to report the card as stolen and wait for a new one.

It will only take about a week. 35pcm is over £400 a year. Sorry but that up heavel is worth it in my eyes

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Replying to SXGuy:
RLI
By lionofludesch
18th Sep 2019 09:42

Tut tut - stolen ? I hope you meant lost.

Not sure that would work as Amex may reinstate existing continuous credit card authorities. I don't know their policy on that.

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Replying to lionofludesch:
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By atleastisoundknowledgable...
18th Sep 2019 11:01

Just spoken to them, then can (and have) put a 'merchant block' on Kashflow for the next 4 years. I'll have to remember to do the same in 4 years time!

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By SouthCoastAcc
18th Sep 2019 09:36

Cant you tell amex to reject the charge?

Either than or get a new card from amex, unless it expires real soon.

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By paul.benny
18th Sep 2019 10:05

In my experience, Amex customer service is very good. Call them.

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Replying to paul.benny:
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By atleastisoundknowledgable...
18th Sep 2019 11:03

Thanks, they were. Merchant block put on Kashflow for the next 4 years :)

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By Mr_awol
18th Sep 2019 12:42

Depending on which AMEX card you have, speak to either cardmember services or get your concierge to sort it. They may be able to block that particular payment.

Or order a new card as suggested above. Last time I ordered a replacement card they had one sent to me by next day courier.

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By Mr_awol
18th Sep 2019 12:44

Edit for double posting - made even more silly by the fact that it took so long to go through (twice) that the OP has now updated that it's all sorted!

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By ireallyshouldknowthisbut
18th Sep 2019 16:03

Are IRIS actually a billing scam operation or a business?

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Replying to ireallyshouldknowthisbut:
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By atleastisoundknowledgable...
18th Sep 2019 16:13

ireallyshouldknowthisbut are IRIS actually a billing scam operation or a business?

What a create question to go with your nom-de-plume.

It's like Norton Antivirus, who've been taking £85 from me every December for a laptop I threw away 6 years ago.

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By Glenn Martin
19th Sep 2019 10:26

I cannot believe they charge £35 per month for what is poor software compared to others in the market.

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Replying to Glennzy:
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By atleastisoundknowledgable...
19th Sep 2019 10:32

TBF it's 2 licences. But I still agree with you.

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Replying to atleastisoundknowledgable...:
By Glenn Martin
19th Sep 2019 13:42

If I remember correctly I had a few Kashflow clients in the early days and they used to take a DD 3 months in advance and the contract was tight if clients dropped off the system

Terrible how they treat customers around payments and contracts, but they just don't seem to care about what people think of them.

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Replying to Glennzy:
RLI
By lionofludesch
19th Sep 2019 10:32

Is that including VAT ?

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