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How would you feel about using Virtual Workforce?

Digital Agency - platform with AI Bots (Book keepers, Accounts, MTD, Payroll etc.).

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The Accountany market has been flooded with many cloud based digital solutions over the past few years. Whilst this has delivered significant benefits, many practices also face challenges that include digital fragmentation (too many solutions), large data volumes, compliance, increased validations, partial process automations and bottlenecks - especially where manual interventions are required.

There is some research being conducted to assess the need for a 'platform' offering virtual workforce using AI (Artifical Intelligence) technologies to create Virtual Workkforce (book keepers, accountants, payroll admins, general admins etc.) that can be introduced as 'bolt-on' solutions on existing practice softwares to excute the processes in entirety. The level of automation for these 'AI Bots' is likely to vary depending on the cognitive skillsets involved, with the basic cognitive tasks (book keeping, payroll etc.) being fully automated and higher cognitive tasks (say audit, valuations etc.) being partially automated to augment the experts and professionals.

These AI Bots solutions are already being developed and deployed in the larger organisations. The difference would be to offer them to all the practices from a 'platform' where they can be deployed easily and interoperable with all the existing practice softwares - just like existing staff. 

It'd be great to get some thoughts, views, suggestions and comments on this.

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07th Nov 2018 14:52

No, thanks.

It's not for me.

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07th Nov 2018 16:51

there's no substitute for face to face collaboration along with a bit of telepathy (brain to brain verbal communication)

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07th Nov 2018 18:19

You cant let the tech tail wag the client dog.

People like me will pick up all your clients by offering old fashioned human contact rather than a piecemeal tech driven offering which inevitably ends with poor service by splitting jobs up into small and small specialisations.

I picked up a contractor client recently from a local 20 partner practice. They has no less for EIGHT people working no their account. Eight. None of whom knew the client other than nominally, and had no clue what the others did.

Its the rabbit hole HMRC are currently diving down. Long since abandoned in manufacturing environments where it has been long recognised that the best way to be good is to have people dealing with a whole process from end to end and ensure people can do others jobs.

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to ireallyshouldknowthisbut
07th Nov 2018 20:40

ireallyshouldknowthisbut wrote:

I picked up a contractor client recently from a local 20 partner practice. They has no less for EIGHT people working no their account. Eight. None of whom knew the client other than nominally, and had no clue what the others did.


You can buy "paintings" like that, Adam Smith would be delighted.
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07th Nov 2018 20:36

Never

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By Matrix
07th Nov 2018 20:48

This wouldn’t work for my clients.

In the same way that they do not want to change how they have been running their business for 20 years for MTD, they also like sending me paper records and payroll changes in different ways which could not be picked up without human intervention.

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07th Nov 2018 22:09

Sounds great. Come back to me in 20 years . . . when I’ve retired.

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07th Nov 2018 22:11

Would I trust somebody I'd never met ?

No.

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08th Nov 2018 11:54

we work on the first floor so the robots/daleks can't get up the stairs

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to nick farrow
08th Nov 2018 12:37

nick farrow wrote:

we work on the first floor so the robots/daleks can't get up the stairs

I thought daleks could hover now.

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08th Nov 2018 12:17

Sounds like a crock of [***]!

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