I phoned HMRC VAL NAL with a VAT query. The phone was answered by the awful automated Inept Iinterrogator. I answered 'vat', then 'vat refund', then 'vat account' then after a few more questions including 'agent' I joined a queue. 34 minutes later the number was answered by the Employers Helpline. It turned out that even though The Inept Interrogator had confirmed my 'vat' answers it had decided I really had an employer PAYE query. The Employer Helpline adviser told me to redial and stay silent when asked what I was calling about. I did. This time I got to the old 'press 2 for vat' menu and got to the correct department but had to wait another 15 minutes to be answered so a total of 49 minutes just to get through to the correct person. Anyone else similarly frustrated with The Inept Interrogator?
20th Aug 2014
I hate HMRC's voice recognition system - The Inept Interrogator
I hate HMRC's voice recognition system - The...
Share this content