ICR Touch discrepancy

Transaction missing from some ICR Touch reports

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Just wondered if anybody else had come across the situation with ICR Touch where a transaction appears in some reports but not others. For example, a sale of 2 pints of beer was accounted for through the till and appeared on the Stock movement report at the correct value but was missing from the PLU sales for the day although transactions for that particular beer that occurred either side of the missing one are included.

So far the amounts are very small - I suspect this may have been going on for a while with this client but haven't been investigated in any depth.

Obviously this is being looked at internally and being followed up with ICR Touch but useful to have an external view. (OK - it doesn't have the scale of a Fujitsu muck up but it has a similar smell about it until proved otherwise).

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