I was just seeking some advice please.
My friend is a laser clinician and has a laser hair removal machine which became faulty in her clinic. The insurance company have been giving her the runaround and the terms state her machine should be worth less than £20,000 brand new for it to be covered by her policy. So she has provided them with an invoice showing the machine is priced at under £20k. The vat element however takes it over £20k. However she is not vat registered and did not pay vat, but the insurance company have declined her claim saying the machine is worth over £20k. Is this right? There is no vat element payable and she didn't pay any, so wouldn't the value of the machine, not including vat, being £20k meet the terms of the insurance because the vat element never applied in the first place? It's quite confusing and feels like they're just looking for a loophole. I understand I may be on the wrong forum but any help or advice will be greatly appreciated. Many thanks in advance