Is it just me or is everyone getting poor service from the IR - especially for self-assessment issues.
The IR has a service goal of answering phone calls in five rings - I can't get an answer at all from Birmingham Solihull and gave up after trying every hour for a week and wrote to them for a client. It took three weeks for a response to the letter!
I've got another client owed a £3000 SA refund and the SA service centre isn't taking calls because they're too busy and the client can't expect to have the message acknowledged let alone dealt with for at least a week.
It seems unfair clients are fined for late filing even if they're busy, but the IR has optional service standards that are forgotten when they want.
Perhaps we ought to start a web log to name and shame the worst offices - I nominate Birmingham Solihull and Bradford Beckside for starters!