IRIS AGAIN

What to do.

Didn't find your answer?

I have now retired and am very happy. IRIS and HMRC are the main reason to retire. As a result of the total mess both organisation seem to be in I felt my sanity more important than topping up the bank balance. I agreed with IRIS to place my data onto disk ( I was on hosted ) and they would send me this data in a secure well. Based on what they said I followed this option. Now IRIS have placed the data onto disk they won't agree to send it to me as agreed by secure post and want me to sign to say the data received is correct. In otherwords all that they advised and recommended before closing has not be honoured. I am 99% sure we will not need this data however I prefer to hold the data. I have offered to sign a discliamer - so far after almost 14 days I have heard nothing. Any ideas ?

Replies (6)

Please login or register to join the discussion.

avatar
By Paul Crowley
07th Mar 2024 19:07

IRIS have a good product, ordinary support for that product is good
Everything else is a pile of [***]. Promises do not get delivered, they pretend not to have had calls and emails. they refuse to accept cancelations of products. Agree on the phone that old bills are cancelled, then just do not cancel. All play the 'no authority' game and pretend to pass the query on.

In December they shut down all services for five days, by accident. The canceled service was the dividend service. Iris left that live and killed accounts production. Five days to get it sorted.

At least with HMRC the errors are predictable.

Thanks (5)
Replying to Paul Crowley:
avatar
By Paul Crowley
07th Mar 2024 19:26

Jeeze, p00p gets censored? Maybe AccyWeb needs to stop pandering to the Bible belt Yanks

Thanks (2)
Replying to Paul Crowley:
avatar
By FactChecker
07th Mar 2024 20:45

Just imagine being the navigator of the Titanic ...
... 'Lookout please report to the [***] deck immediately ... oh [***], I meant the covered section at the rear where you'll find me and the Captain ... bloody hell, can't say that either ...'

Thanks (4)
Replying to Paul Crowley:
avatar
By uthman kay
11th Mar 2024 13:14

After over 30 years of buying and using different software, new Iris products, and selling methods are disappointing. It's almost a "Con". Wrong information, billing different from the agreed product and quotation, and no action on promises to cancel. Pure headache.

Thanks (0)
avatar
By Kosher
07th Mar 2024 22:07

IRIS charge too much money for small accountants to make any money out of their businesses. All my profits from freelancing went to IRIS. The firm I worked for wouldn't pay IRIS even though they had about 75 limited companies, so I bought the IRIS to file all their clients' company returns. I was getting paid £16 per hour which brought me in £3,600 a year and paid IRIS £4,800 a year. So when I took over 24 of his clients, in September 2023, I purchased TaxCalc(on the recommendations of a previous employer) and now my headaches have disappeared and it looks like in the year to 5 April 2025 I will be paying Income tax. Like Paul Crowley said HMRC errors are predictable, but IRIS is a money making vehicle for themselves and cannot be bothered with small one man band accountants.

Thanks (0)
stonks
By WinterDragon
07th Mar 2024 22:26

I've had PMs on here from people claiming to work for IRIS, I have sent them all a message to ask them to look into your issue. I have no idea if anything will come of it but hopefully someone may contact you that can help.

Thanks (2)