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Iris Openspace

Iris openspace closing - how to transfer data

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We used to use Iris for our software and used the OpenSpace system. We have been made aware by Iris that the free access to OpenSpace is ceasing from 01 November and subsequent to that we will have to pay a subscription (starting at £300).

All the information we have on their is old, but it is probably 2,000 documents over 150 clients.

On speaking to Iris the only way that we can download this information is to copy it down folder by folder per client (each client may have 2 or three folders) which as you can imagine would be fairly time consuming.

My question is two fold

1) Has anyone found a better method of doing this?

2) Can Iris do this with our data? - When we ceased using the software we had an indefinite read only license - but from what I have been told, from 01 November we won't be able to access any of our data on OpenSpace - to my mind that would be fair enough if there were an extraction tool, but not if it is folder by folder - potentially hundreds of downloads and cut and pastes.

 

 

Replies (19)

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By zarar
24th Oct 2019 17:21

If you are not using their system anymore why should they store your data for free? What does your agreement actually say?

I would weigh up their cost against the cost of alternative (something like Dropbox) and the time it will take you to sort it out.

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Replying to zarar:
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By leicsred
25th Oct 2019 12:10

Openspace was free for everyone up to 1GB of data - we are below that.

They have decided to charge - which is totally within their rights.

My query was whether there was a more efficient way to download the old information.

We no longer use the software, we use Virtual Cabinets which works a lot better for us.

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By Tim Vane
25th Oct 2019 01:54

Pay a temp or grad student £10 an hour to download the files to your file server. 300 folders at 5 minutes a folder will cost a little less than the £300 IRIS fee and the problem goes away.

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By johnhemming
25th Oct 2019 08:37

I don't know much about Openspace, but presuming that it has a web interface you should be able to use some form of browser automation to do this sort of thing. However, there really should be some sort of system for efficiently extracting data.

Selenium would do the job, but getting someone to code it probably would cost more than £300.

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By Wanderer
25th Oct 2019 09:02

Write off a Saturday to do it.
Just sit there with a glass of your favourite tipple, have some music on, a magazine to read and just click away.
Should be done in a day.

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Replying to Wanderer:
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By leicsred
25th Oct 2019 15:06

Have split it into 2 and a couple of us are doing it I did half yesterday evening whilst watching tv.

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By pdtaylor78
25th Oct 2019 13:05

We are in the same possition as you. Used to use Iris, no longer do, but still use Iris Openspace as its free for under 5Gb. Noone from Iris has been in touch with us to say its no longer free.

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Replying to pdtaylor78:
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By leicsred
25th Oct 2019 13:55

We keep getting emails from them - I suggest you give them a ring they told me that we would be cut off from 01 November - I presume the data wouldn't be deleted, but best to check...

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Replying to leicsred:
Locutus of Borg
By Locutus
25th Oct 2019 14:12

leicsred wrote:

We keep getting emails from them - I suggest you give them a ring they told me that we would be cut off from 01 November - I presume the data wouldn't be deleted, but best to check...

Perhaps the reason why they are looking to start charging you is that you have gone over the 1Gb free threshold.

If you have over 2,000 documents on Iris OpenSpace, then there is a good chance you are exceeding 1Gb of data.

As I mention in my other post, I have heard nothing from them, although I have far fewer documents on there than you have.

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Replying to Locutus:
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By leicsred
25th Oct 2019 15:05

We were only at 0.83GB per their dashboard so it can't be that. If you are a Iris client it is remaining free, maybe it's that?

This is an excerpt from the email

There's a subscription fee being introduced for IRIS OpenSpace from 1st November 2019.
The fee will secure the development plans for the product and help to cover the increased running costs.
If you do not wish to sign up to the IRIS OpenSpace subscription, please ensure you have copied all of your files from the system prior to Friday 1st November. You may not have access to your files after this date. Please get in touch if you have any questions.
By the way, IRIS OpenSpace will continue as a free of charge benefit for all existing IRIS Accountancy customers (for example, using IRIS Accounts Production, Business Tax, Personal Tax etc.) including PTP, Keytime and Taxfiler*.

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Replying to leicsred:
Locutus of Borg
By Locutus
25th Oct 2019 15:42

leicsred wrote:

We were only at 0.83GB per their dashboard so it can't be that. If you are a Iris client it is remaining free, maybe it's that?

This is an excerpt from the email

By the way, IRIS OpenSpace will continue as a free of charge benefit for all existing IRIS Accountancy customers (for example, using IRIS Accounts Production, Business Tax, Personal Tax etc.) including PTP, Keytime and Taxfiler*.

Yes, I use PTP Accounts Production, so perhaps that is why I have heard nothing.

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Replying to pdtaylor78:
Locutus of Borg
By Locutus
25th Oct 2019 14:07

I've been using OpenSpace for years and have not heard anything from Iris either.

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By Red Leader
25th Oct 2019 15:51

I'm assuming that I've heard nothing as I pay IRIS for what was Websmiths.

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By Moonbeam
25th Oct 2019 17:36

I was one of the freeloaders using Iris Open Space for around 3 years up to 1GB and not paying. They will charge you from 1 November if you don't use some other Iris product. I was already using Taxfiler, but only at the lower level. I would have had to upgrade to the Pro level shortly, so did that asap and now I'm entitled to Iris OS free of charge as before. In my case it's a very good deal.
The emails keep coming about the change, however, so I won't feel happy until we've reached 1 November and they"prove" they know I'm a pro Taxfiler user.

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By nodhedz
28th Oct 2019 16:50

On speaking to Iris the only way that we can download this information is to copy it down folder by folder per client (each client may have 2 or three folders) which as you can imagine would be fairly time consuming.

My question is two fold

1) Has anyone found a better method of doing this?

You can ‘show all files’ then click the ‘sort by Client’ down arrow. We then batch downloaded them to a Client folder on our local drive, one client at a time.

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By Charlie Carne
31st Oct 2019 13:05

For Iris not to provide a simple way to download all files in one go seems very remiss of them. How hard could it be for them to offer a simple download tool?

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Replying to charliecarne:
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By SimonLever
31st Oct 2019 13:31

Why make it easy for you when they stand to make money from selling you something that they previously offered for free?
If you do not subscribe to one of their products then they have no downside and only upside in more income.
Am I a synic - yes.
Waiting for fees for Auto entry to go through the roof after the new acquisition.

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Replying to charliecarne:
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By Darren Linnell
08th Nov 2019 14:42

Because as with all IRIS stuff they charge you for it or as a 'professional service'

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By Glenn Martin
31st Oct 2019 13:25

It also needs to be done by close of play today as access is blocked tomorrow so you will have to pay to get your documents.

Not giving people much notice they only contacted me on the 25th October

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