Hello,
I have posted this before but wondered if others are experiencing this now that the IRIS Openspace e-signature has been an option for a while.
It seems that sometimes, when clients sign off using e-signature rather than the e-approval option, IRIS Openspace reports the document as signed under 'status' with a supporting 'View e-Signature' timestamp but there is no visible signature on the document itself.
It seems that this only happens when clients sign off using a mobile device.
Is anyone aware of anything I need to do my end to prevent this?