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Iris Openspace E signatures

Iris Openspace E signatures

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Hello,

I have posted this before but wondered if others are experiencing this now that the IRIS Openspace e-signature has been an option for a while.

It seems that sometimes, when clients sign off using e-signature rather than the e-approval option, IRIS Openspace reports the document as signed under 'status' with a supporting 'View e-Signature' timestamp but there is no visible signature on the document itself. 

It seems that this only happens when clients sign off using a mobile device.

Is anyone aware of anything I need to do my end to prevent this?

 

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By SXGuy
27th Aug 2019 10:52

What does IRIS say?

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