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Iris Openspace E signatures

Iris Openspace E signatures

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I have received a few ‘signed’ tax returns using IRIS Openspace with invisible signatures i.e. the document is signed, as shown in the signature panel in Adobe, but the signature does not appear on any of the signed pages as it usually would using the eSignature method.

I think that those signing are using mobile devices.

I had a similar issue last year but wondered if anyone knew the specific scenario that causes this e.g. signing on android mobile etc?

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