I have been using IRIS Openspace for a while and it has worked very well.
I have recently been using the eSignature option.
I have now had a couple of Tax Returns come back with a signed status on IRIS and when I click on e-Signature I can see a IP/Timestamp etc. The issue is that the signature is not visible on the document itself.
When I open the document in Adobe & view the signature panel it says 'Field: Signature1 (invisible signature)'.
Can anyone confirm that I can accept these documents as signed and what the cause is?
Thanks in advance.