We've just signed up to BrightPay today - I am so hacked off with IRIS I just went ahead and did it, but would be interested in anyone else's views on the switch.
My firm has about 60 payrolls, a lot are director-only, and IRIS wanted over £1k for basic payroll, plus add-ins for AE and "open payslips" with the add-ins alone costing more than the BrightPay annual £199 all-in licence!!
A month ago I realised we were being charged AE fees even though our first staging date hadn't been reached. I 'phoned and discovered my assistant had given an incorrect staging date when setting this up; the guy I spoke to was going to speak to his manager and call me back, but no call received until this morning, when the reaction was basically "tough". We now have to pay this for a year. I signed-off my call before I got angry with the guy.
I can only assume IRIS have lost the plot over their charges, and suspect they'll lose an awful lot of customers when other firms twig on to the alternatives.
Glad I've got that off my chest....