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IRIS vs BrightPay

IRIS vs BrightPay

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We've just signed up to BrightPay today - I am so hacked off with IRIS I just went ahead and did it, but would be interested in anyone else's views on the switch.

My firm has about 60 payrolls, a lot are director-only, and IRIS wanted over £1k for basic payroll, plus add-ins for AE and "open payslips" with the add-ins alone costing more than the BrightPay annual £199 all-in licence!!

A month ago I realised we were being charged AE fees even though our first staging date hadn't been reached. I 'phoned and discovered my assistant had given an incorrect staging date when setting this up; the guy I spoke to was going to speak to his manager and call me back, but no call received until this morning, when the reaction was basically "tough". We now have to pay this for a year. I signed-off my call before I got angry with the guy.

I can only assume IRIS have lost the plot over their charges, and suspect they'll lose an awful lot of customers when other firms twig on to the alternatives.

Glad I've got that off my chest....

Replies (17)

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By MM Bookkeeping Services
08th Mar 2016 11:26

Brightpay all the way!

I switched mid year last year to Brightpay from QTAC and whilst I was happy with QTAC they wanted another fee for AE and were a lot more expensive than Brightpay.

I can honestly say that Brightpay are excellent in all regards - webinars for AE - support - easy to use - AE is a dawdle - have not found anything I am unhappy about yet!

Thanks (4)
By Moonbeam
08th Mar 2016 11:46

Brightpay are a much more responsive company

I moved over batches of clients from Sage payroll over the last year. Brightpay software costs £199+VAT compared to (can't remember exactly) but much more than this, and the Sage autoenrolment module cost was a real killer.

If there are bugs in Brightpay's system, these are extremely rare. With Sage I would say the opposite applied. The BP helpline is usually quick to answer a query and pretty expert.

Not everything on Brightpay is perfect. At present when you request P60's for all staff, you get P60's for leavers as well and the only way around this is to pick out the right people from what can be a very long list. However, Brightpay assure me they are looking into this. (Sage would have reluctantly told me it was a known issue and would I like to have my suggestion for an improvement put on their "wish list".)

Changing to a new payroll system for a bureau service is very time-consuming indeed, so I thought long and hard before I changed. With auto-enrolment going viral soon, Brightpay have worked hard to make their software as good (in general) and sometimes better than that of the big bad boys.

So because I want everyone to have a good payroll experience, I gladly recommend Brightpay.

 

Thanks (3)
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By JDBENJAMIN
08th Mar 2016 11:47

Brightpay is excellent.

I have been using Brightpay for the past three years, and it is faultless, intuitive to use, and inexpensive. The only thing that is bad about Brightpay is its instructions, which are somewhat rudimentary.

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By kate11
03rd Apr 2016 08:21

Switched to Brightpay with no regrets
After many years with Iris, we switched to Brightpay, and wish we had done years ago!

Any little issues or queries are very quickly ironed out or explained, and they do actually listen (and implement) to suggestions for improvement. We are just waiting for the new portal to be released which will accommodate electronic payslips, and I think other documents like P60s and AE communications to be added, before we can move some clients over as we are using the Iris open payslips.

Compared to the excessive charges, sub-standard support, and regular technical issues with PAYE Master and IPP, Brightpay are a dream!

An example of the attitude from Iris. We once had an issue where the AE module wasn't correctly assessing an employee in the right worker category, and they couldn't fix the problem - the person dealing with this simply told us we had to run the payroll again! This took a lot of time, and they just didn't seem bothered, nor did they offer to take the file in-house and adjust the details in the background of the file, which they could have done. This is just one example from a catalogue of very poor support and lack of knowledge - I just don't have faith in them now.

I'm still waiting for an answer regarding the termination of the service contract with Iris despite three emails over the course of a month - just terrible. I will be on the phone to them tomorrow.

So glad to have found Brightpay,and I hope this company never changes or gets taken over.

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By petersaxton
03rd Apr 2016 08:57

I moved to BrightPay after Sage Payroll wanted about £2,000 per year for what BrightPay only charge £199 per year.

I was previously paying under £1,000 for Sage Payroll and didn't want to change because of the hassle. There's a few niggles I have with BrightPay, such as not being able to save one payslip per page, but nothing serious.

 

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By Ann Brightpay
05th Apr 2016 16:28

Brightpay A5 Blank Payslip

Hi Peter,

 

I note that you may have an issue with 1per page payslip - have you tried the option for 1per page A5 Blank payslip in Brightpay. - this may suit your requirements.

 

Kid regards

 

 

Ann Brightpay

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By kate11
03rd Apr 2016 09:44

Brightpay
@petersaxton, I agree to there being one or two slight inconveniences, but nothing major, and I've found that once you bring these up with their support, they do pass it on for future improvement, so I'm sure it will be looked at

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By Alex_T
05th Apr 2016 16:05

No contest

I had a look at IRIS, BrightPay and Moneysoft about this time last year. I thought IRIS was good but then they quoted me a price of £1150 for the payroll and AE!! IRIS need to take their head out of the clouds. I was only starting out so I didn’t go for it. I did look at Moneysoft but I found AE in BrightPay far superior.

I can’t wait to take a look at the new employer / employee portal as a lot of my clients want something like that. I also asked BrightPay last year about adding CIS to the payroll and it’s included in the new features for 16/17 - https://www.brightpay.co.uk/blog/2016/03/brightpay-2016-17-is-now-availa...

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By PracticePartner
05th Apr 2016 17:37

Has bureau improved for 2016/17?

Brightpay is generally great but lacked some bureau conveniences. For instance a payroll journal export, or even a report which gave you the entries for a balanced journal. It doesn't make it easy to do the journals in the way 12Pay did. Speaking of 12Pay I don't hear that being discussed much these days.

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By Moonbeam
05th Apr 2016 19:49

Departmental Printouts

I give various clients payroll journals based on Brightpay's departmental printouts.

It only takes a few minutes to adjust the previous month's journal on Excel. I have never been a fan of automatic entries from the payroll, having seen what a mess Sage makes of it. But perhaps there could be a better option.
 

 

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By PracticePartner
06th Apr 2016 16:58

Departmental?

Moonbeam wrote:

I give various clients payroll journals based on Brightpay's departmental printouts.

I'm not using Departments, does this add anything even if you only have one? My problem is you can't get all the detail you need for a journal onto one report in Brightpay.

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By Moonbeam
06th Apr 2016 17:57

Departmental helps if you need departments!

I find it very easy to get the data off the analysis sheet and onto a standard journal I've already set up in Excel.  I suppose it depends on how complicated your payroll is.

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By cstwragby
08th Apr 2016 14:54

I'm not sure how the expensive companies get away with it. Maybe the same inertia that means some don't change energy providers.

As others have said Brightpay does a great job and it's a fraction of the price. You even get online training showing the features included.

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By petersaxton
08th Apr 2016 17:58

BrightPay

I find that the free phone support with BrightPay is very responsive and helpful. I've only had to use it with new things and I don't suppose I will need it so much in the future.

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By oor001
08th Apr 2016 22:53

Another vote here for Brightpay

We have just changed over for 2016 2017 and are really pleased we did.

Great interface, CIS, unlimited client numbers and a very affordable price.

Making a switch is always a hassle but considering the difference in price between it and the other providers - its worth it!

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By kate11
09th Apr 2016 19:19

Brightpay are also true to their word. Some months ago I asked about a pension provider being added for the output files, and was told it would be included in 2016/2017. We downloaded the update, and there it was! There was also a little issue (and I mean minor) to be fixed with the reporting, which we emailed in, and about a week later that was rectified with the update.

Might seem a small matter to some, but after years with provider who we really lost faith in, and was often left to either live with the multitude of technical blips or have to rebuild payrolls because they couldn't do anything, it's such a pleasure to have removed all that extra stress.

I like dealing with a company who are all on the same page in terms of knowledge and support, and follow through with promises - it's one of the key factors of customer retention besides the product, We're going nowhere!

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By Corinius
26th Apr 2017 11:45

I've been using Brightpay for several years now (Bureau) and would thoroughly recommend it. Just did my first pension run using the software for the first time, six employees on this payroll. I may not have done it in the best or easiest way as I didn't realise how helpful Brightpay would be. Anyway, I set things up at NEST manually, then verified the data from Brightpay, no problems. Ran the first pension payroll, pressed the button and Brightpay did the upload, accepted by NEST. Zero hassle. I couldn't believe it!

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