I took the step, several years ago now, to invest in a website and, after much deliberation, a failed experimentation (through mis selling to me) I ended up going with Accountants Websmiths, opting for a bespoke website design. Was really pleased with not just the website itself but the background functionality that AW provided to me, allowing me to add my own pages, manage email marketing, SEO (to some degree) and much more. They also produced a newsletter that carried my own design styling and had the facility to add my own sections over and above the very good standard content they produced. Wasn't ever enamoured at the cost every month, but bit the bullet and was contented with what I had. AND THEN, the dark clouds came over and spoilt the party.
Iris bought out AW in 2013 and, without my realising it, slowly destroyed the product I had come to like so much - now I can't do any of the things I could do with the AW site (still paying for it though), and support won't even do that! (give support). The content isn't properly updated and links on the site aren't working, the client area hasn't been updated, basically they've done nothing to enhance or maintain the product, took away everything and charge more.
It took a lot of time and effort to get the bespoke designs incorporated into the website and I can't get those back; I fear that if I leave Iris I'll lose the personalisation of my site that I had paid to be created for me (I don't think Iris will be that helpful in transferring, unless you know differently fellow users). So, that's my dilemma really, I have a site that I was happy with, that carries design features I do not want to lose, but am paying money for nothing new and no support, but where do I go to now - I really don't want to have to pay yet more fees moving and redesigning either, but I'm also too busy to try and do a site off my own back from scratch.
What do you think? Any suggestions and or recommendations?