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Is anyone finding Taxfiler slow today?

Slow at responding to clicks

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I'm finding today whenever I click on a tab etc. in Taxfiler it's slow at responding. There's nothing slow about any other website I use, so can't see the issue is at my end.

Replies (9)

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By adamsmith72
07th Nov 2019 16:13

And now I can't even log in full stop, just stuck on the browser progress bar.
This was my concern when IRIS bought them out.

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By Wanderer
07th Nov 2019 16:15

IRIS wrote:

Hello,

This morning the Microsoft Azure platform for Western Europe went down and this is causing issues for all users on that Azure platform. The IRIS OpenSpace product is hosted on the Azure platform and as a consequence is currently unavailable.

The tight integration between the IRIS Accountancy Suite and IRIS OpenSpace has led to some users experiencing issues when logging into IRIS Accountancy Suite.

Users will be able to continue working with the IRIS Accountancy Suite however IRIS OpenSpace will remain out of service until Microsoft has resolved the issues at their datacentre. This knowledge base article ( IAS and OpenSpace unavailable ) will be updated regularly until normal service is resumed.

Thank you.

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Replying to Wanderer:
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By adamsmith72
07th Nov 2019 16:17

Thanks, shame it is now hosted by IRIS on that platform because I never had an issue in the three years I used Taxfiler before the takeover.

Lets hope Azure doesn't go down in January!

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By Tim Vane
07th Nov 2019 16:19

Apparently Microsoft had a big outage today that has affected all sorts of services all over Europe. Having said that I haven't had any issues with Taxfiler today, but maybe there are knock on effects in certain areas?

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Replying to Tim Vane:
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By adamsmith72
07th Nov 2019 16:21

Thanks for that. I will hold my hands up and retract that I thought it was a Taxfiler issue. I just know what has happened with other products taken over in the past so suspected the worst.

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By JD
07th Nov 2019 17:03

Also having issues with Taxfiler loading on logon, uploading accounts data and so on. Also had the same message about IRIS OpenSpace, but that presumably should not effect the workings of Taxfiler - unless somebody can differently.

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Replying to JD:
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By Wanderer
07th Nov 2019 17:05

Probably both hosted on the same platform.

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By Moonbeam
08th Nov 2019 09:42

I didn't need to use TF or Iris Open Space yesterday. I urgently need to file tax returns etc today, but can't access Taxfiler at all. Given the comments below, this sounds pretty serious, and client is likely to get a penalty for late filing, I suppose.

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Replying to Moonbeam:
By Moonbeam
08th Nov 2019 09:57

Have just been able to login to TF and filed what I needed to. Phew..

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