Is there a new system for online authorisations?

I am struggling to get authorisations accepted

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Hello everyone,

I have recently taken on two new clients for VAT - both are not yet registered for Making Tax Digital for VAT.

Each client has supplied to me their VAT registration certificate, showing the VAT number, date of registration and address.

Both have also supplied a copy of the latest VAT return submitted.

But, for each of them, when I try to request authorisation online, the HMRC system says ERROR: HM Revenue & Customs is unable to identify your client from the information you have provided. Please check the details you have entered and amend if necessary.

But I know the information IS correct.

Has anyone else experienced this issue, or have any ideas what I can do?

I am guessing an old style, paper 64-8 may work but probably will not give me VAT online access?

Thanks in advance.

Replies (8)

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By Matrix
25th Jan 2022 19:11

You could try and enter the box 6 figure from the return prior to them moving into the new system.

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Replying to Matrix:
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By rmillaree
25th Jan 2022 20:16

Box 5 you meant - problem is if they arent mtd that will the last return submitted.
Op are you sure they arent mtd ? if they are mtd and you dont know it it will be last box 5 pre mtd

They should be able to add you via their gateway using your agent identified.

Only other thing i can think is that if their address details are wrong and account could be blocked?

Other than that treble check all the info

Is the vat cert a new online one or old paper one that could have old address

fresh browser?

are hmrc online services [***] you over by not playing ball - could be

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Replying to rmillaree:
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By Matrix
25th Jan 2022 20:10

Thanks, I mean box 5. It has been a long day.

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By Cathy Milligan
25th Jan 2022 21:47

Hi,
Yes, pretty sure both not MTD as they both manually type the figures into the return but I will double check.
Both certificates were obtained this week from their online accounts.
I'll see if I can get them to do the authorising from their end.
I do wonder if it's something to do with the vat registration date, both a long time ago, 1978 and 1990?
Thanks.

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By Matrix
25th Jan 2022 21:46

But non MTD clients have been moved to a new system so I don’t see why the same trick couldn’t be tried as for MTD clients which is using the last VAT return figure before the move.

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Replying to Matrix:
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By HiddenAccountant
25th Jan 2022 23:06

Matrix is correct.
It is the last vat return prior to moving to ASA. From the client's point of view they don't see significant difference when they've been moved whereas agents have to login via ASA to file those that have been moved but not mtd enrolled.
I suggest asking for the last 3 or 4 returns and trying the box 5 figure from all of them.

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Replying to HiddenAccountant:
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By Cathy Milligan
26th Jan 2022 09:27

Thanks to you all,
I have sucessfully applied to become the agent for one of the new clients - with the previous return box 5 figure. The other will no doubt be the same. Thank you all so much for the pointers.
I thought I was going mad. :-)

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By Matrix
26th Jan 2022 20:15

Glad it worked. I usually have to tell everything to my clients twice too.

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