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Is there any hope with HMRC

Is there any hope with HMRC if they can't get even the simplest right

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Today I having been doing a hated job in trying to reconcile PAYE payments via the beta system for a client. They have a helpful column of "allocated payments". There is a drop down menu of the relevant years. So far so good. Until you go to the years. Tab in 2013 and you get 2016. Tab in 2017 and you get 2013. Tab in 2015 and hey presto you finally get to 2017. Now what could be more simple than getting a drop down box correct. Should think my 5 year old Grandson could have a punt at this.

 

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By Chris Mann
14th Nov 2017 13:40

They've been unfit for purpose for many years now.
One of the cloud based software houses mentioned MTD to me, this morning, as part of their sales pitch.
I suggested that we have a little wager. Did she think it would come, in the next five years, or later? Oh, within the next five years, she responded.
Pity she didn't take me on. I don't see HMRC's software being able to cope and, from what you've said here, it really isn't, is it?
I imagine that the various Government departments have more than enough on their plate, at the moment, than to worry about what goes on within HMRC.

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14th Nov 2017 13:43

Don't forget that you have to login at least twice before you even get to that, and the Next/Previous links seem to suffer similar dyslexia to the dropdowns.

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By Chris Mann
to SteLacca
14th Nov 2017 14:01

One wonders if other countries have the same issues, with similar departments?
I'm ashamed to admit it. I'm ashamed of what was once a (highly) respected agency. It certainly was, when I started out, in 1973.

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to Chris Mann
14th Nov 2017 14:44

Don't forget there was a cultural shift when IR joined with Customs & Excise.

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By Chris Mann
to andy.partridge
14th Nov 2017 15:27

One of Gordon Brown's decisions, when he was Chancellor.
http://news.bbc.co.uk/1/hi/uk/3518742.stm
With the benefit of hindsight, not one of the better decisions?
Come to think of it, from my experience, politicians rarely make any good ones, no matter what colour their mast is.
And looking at the political environment, at the moment, nothing changes? Hey ho.

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14th Nov 2017 14:50

I have just been reconciling payments for a client who has been told that he is £2,500 in credit with HMRC. I clicked on "View payments history" and then on "Tax Year 6 April 2016 to 5 April 2017". The trouble is that the list shows only 11 monthly payments - presumably, the Month 12 payment on 22 April 2017 is after 5 April, so is not shown! It was the same with all the previous tax years.

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to Euan MacLennan
14th Nov 2017 15:15

That'd be nice if the agent account showed the payments for a tax year rather than a calendar year. In fact it would be nicer if the payments showed in the first place for some clients.

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By NYB
to Euan MacLennan
15th Nov 2017 13:40

I too have spent 1.5 hours this morning following the same exercise of an account in credit. There is a "payments" page and an "allocations page" neither of which you can print out to check against with your own payments alongside. Having got my brain to work out what was wrong I found that no payments and allocations tied in with any month. Phoned HMRC telling her at the outset that God knows how this was to be sorted when she said "Oh. Your client is up to date". Can you look at 16/17 I said as there shows a balance outstanding. Oh thats all clear and up to date. What the hell is the point of having these pages that are totally incorrect. Might as well have none at all.

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By stratty
14th Nov 2017 15:28

The lack of testing and quality control with HMRC online systems is outstanding.

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14th Nov 2017 15:48

I think Beta is awful at present. Previously you could cut and paste data and manipulate the data for reconciling etc. Not now.

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By mbee1
15th Nov 2017 09:49

It's not just the PAYE system that's rubbish. Took a colleague 17 minutes to try and get a client's tax code amended yesterday via the Agent Priority Line. Computer said "no" so it's been escalated to a technician and expect a call back in five working days!

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16th Nov 2017 11:55

During my recent period was a benefit claimant I was asked to do user testing for the new Universal Credit system. Two young chaps had come up from London to run the tests and recorded everything that was done and said.

I wonder whether HMRC ever do the same?!

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