We have recently taken on a new client whose books were being done by an independent bookkeeper. We have requested the standard information that we need in order to take over preparing the VAT returns and payroll, but have only been given a quickbooks file that we cannot open (as we do not use quickbooks). We have requested that the information is sent over in PDF or excel format so that we can view it, but the bookkeeper says that they are too busy to do that and is refusing to help any further. The client cannot access the data either as they also do not have quickbooks.
Is there anything we can do???