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Is this a PR disaster for both Iris & taxfiler

lets call the whole thing off..

The takeover has been presented as a triumph , it is of course nothing of the sort it is a PR disater for both companies. although we all respect the sharelolders wish to cash out perhaps they should have found another partner. Recently Iris announced that itself  was up for sale albeit at a very high price that  likely will not be achieved. Iris have reminded us in the only hubristic way they know that nearly everytime they took over ouside software something radically goes wrong and prices went up and service down. This is hardly a winning strategy if it reminds possible purchasers of Iris that disaster is always around the corner.

Taxfiler has almost certainly though possibly temporarily lost the trust of its customer base and its decision to sell would been rejected unamimously  by its customers that speaks for its self. Therefore I suspet growth will be limited and therefore prices will  rise. I wonder if there was a deferred earn out in the sale agreement.

shall we try and stop this sale?

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29th May 2018 10:21

of course there was another company that entirely ignored its customer base when it upgraded its software ... why yes it was our beloved Aweb / Sift. And i still don't like it

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29th May 2018 10:42

I fully support the move as it may cause Sage to take over IRIS. ............Tomorrow the World

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29th May 2018 12:26

Any of us who uses proprietary software have to accept that on occasions we'll have a new supplier due to takeovers.

It's annoying when you're happy with the product but not with the "new" price and/or the "new" support offered but from Taxfiler's point of view somebody has probably walked away with a nice nest egg upon which I would speculate that they've paid 10% tax on their gain.

Luckily I've only been done once on this score due to Iris taking over PTP - great product, unacceptable new price.

I'm now with the son of PTP in the form of Absolute (same people, new product priced sensibly for the small practitioner).

To a lesser extent I used Thesaurus payroll only to find that the renewal came from Brightpay - no warning, just a new programme. To be fair Brightpay is a decent product and reasonably priced although I prefer Moneysoft on balance.

I don't view these things in PR terms - merely the market deciding on the outcome.

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By Tornado
29th May 2018 13:19

"Recently Iris announced that itself was up for sale albeit at a very high price that likely will not be achieved"

Already Done -

https://realdeals.eu.com/news/2018/05/23/hg-teams-icg-e1-3bn-iris-rebuyout/

Do not underestimate the value of subscription software. Your one year subscription could be worth 10 times that on the open market.

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to Tornado
29th May 2018 14:12

Thank you Tornado. its a fast moving world and they did to my surprise get the price they wanted. time to head for the hills

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29th May 2018 13:19

We were stung when Iris took over Drummohr. We'd previously been happy and gave Iris the benefit of the doubt, but one foul up after another and we ditched Drummohr. I'm not giving Iris the benefit of the doubt a second time - we're actively looking to ditch taxfiler with effect from Apr 19 and use an alternative for the 18/19 returns.

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29th May 2018 15:02

Trying to stop the deal is a tad unrealistic - everything would surely have been signed sealed and delivered before the announcement.

We'll have to see what happens, and judging by the Drummohr incident that won't be much in the short term. I have no doubt in my mind that Iris will increase prices and reduce the usefulness of the product but it suits me better to sit tight and jump ship when it suits me

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to Cloudcounter
29th May 2018 15:21

thanks thats the right approach i think

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to carnmores
29th May 2018 16:29

But if it's close to software renewal read the small print regarding auto-renewal terms i.e cancel in writing before any deadline.

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30th May 2018 16:14

Judging by the number negative comments about Iris on Aweb they don’t seem too concerned about their unhappy customers.

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to Counting numbers
01st Jun 2018 16:03

when i opened up taxfiler on Tuesday the first thing that came up was a message asking us to vote for them in the accounting excellence awards. i thought long and hard and i did vote for them. but having voted the banner message stays up and there is no x box to close. it didnt take them long......:-(

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to carnmores
01st Jun 2018 16:38

I voted for them too. I also took the opportunity to enter a withering reply to the question "What don't I like about this software ?"

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to lionofludesch
01st Jun 2018 16:43

LOL so did I.......

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to carnmores
01st Jun 2018 16:58

Who wouldn't ?

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