I was absolutely horrified this week to learn that despite Lexis Nexis contacting me only 45 days before my next year's subscription of Tolley's Guidance was due to ask me whether I wanted to renew or not, I didn't have the option to not renew and had to sign up for that year's renewal as you had to give 90 days notice before its renewal date to stop the subscription. Why did they bother to contact me at all then?! Surely it is not legal to contact me after the notice period and ask me if I want to renew - the insurance companies always contact us just before the contract renews and say do nothing if you just want to renew your contract but otherwise contact us.
I dug out the contract, which was hard to find as I`ve been with them since 2012 and even this doesn't seem to be fair either. Lexis Nexis only have to give me 30 days notice to terminate the contract from their side but I have to give up to 450 days notice (if I miss the 90 days notice ahead of the year's new subscription). Surely this isn't a agreement that would stand legally if it is so inequitable?
I find this type of contract quite shocking in the context of all the new software products which sign you up for a maximum of 12 months but more normally for just one month at a time and they make sure that their product is good enough that you want to keep using it, which is a much better model in my opinion.
Needless to say, I won`t be touching any Lexis Nexis products in the future, once I`ve got out of my current contract in April 2017! You may have short-term profit Lexis Nexis but you`ll miss out on a long-term loyal relationship now.