We have chosen to use Kashflow as our main digital software package.
We have now built up a reasonable number of clients @ 250, who use the package and generally it works well for our clients. Other packages do this and that, I accept that there are pro's and cons etc but fundamentally it does most of what we need, for most of our clients.
I have asked for some time now why do we not have a relationship with a manager to help us and generally keep us updated etc. I do not think that this is unreasonable given the number of licences that we have and having looked at other software providers, it certainly seems like something they offer.
I beleive in loyalty and I am not one to jump ship easily. I am in communication with a really good guy at IRIS who is doing all that he can to help me but it is not happening despite his best efforts.
I have a meeting shortly and I need to make a decision about the way forward because my staff are getting very frustrated and they keep raving about the benefits of Xero etc to the extent they may leave if I do not act.